Sayuri Thotamunage
Deira,Dubai,United Arab Emirates
Summary
Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Operations Executive
SM Service Pvt Ltd
Colombo, Sri Lanka
07.2023 - 10.2025
- Streamlined operational processes through implementation of efficient workflow strategies.
- Coordinated cross-functional teams for seamless execution of daily tasks.
- Managed inventory levels with advanced stock management systems to minimise discrepancies.
- Created and updated standard operating procedures to enhance overall efficiency.
- Developed training materials to facilitate new employee onboarding.
- Handled payroll support and attendance tracking with accuracy and confidentiality.
- Monitored budgets and resources to ensure organized operations.
- Assisted management by providing performance reports and identifying process improvements.
Banking Assistant
Seylan Bank Plc
Colombo, Sri Lanka
03.2019 - 03.2023
- Streamlined daily banking operations to improve service delivery.
- Processed loan applications and conducted credit assessments for efficient lending.
- Maintained accurate customer records using internal systems and software.
- Managed client relationships, enhancing portfolios through effective cross-selling techniques.
- Ensured compliance with KYC, AML, and banking regulations while maintaining audit readiness.
- Handled transactions, including deposits and withdrawals, with precision.
- Mentored new staff and recommended process improvements to elevate branch performance.
- Prepared daily financial reports in alignment with operational standards.
Education
Bachelor's degree - Business Administration in Management
IIC University of Technology
Cambodia 2019 - 2023
Diploma - Computerised Accounting and Bookkeeping
London School of Business and Social Sciences
United Kingdom 2024 - 2025
Diploma - Marketing
London School Of Business and Social Sciences
United Kingdom 2024 - 2025
Diploma - Information Technology
Esoft Metro Campus
Sri Lanka 2018 - 2019
Skills
- Composure in stressful situations
- Analytical problem solving
- Effective communication skills
- Strategic planning abilities
- Inventory oversight
- Sales and marketing strategies
- Customer support excellence
- Transaction recording accuracy
- Remote communication skills
- Proficiency in Microsoft Office Suite
- Operation of office equipment
- Database administration expertise
- Fundamental accounting knowledge
- Event coordination skills
- Documentation and record keeping
- Professional telephone etiquette
- Proficiency in financial modeling tools
- Banking software knowledgeability
- Management of cash flow processes
- Client onboarding and negotiation skills
- Expertise in CRM systems
- Efficiency enhancement
Languages
English
Proficient (C2)
Sinhala
Proficient (C2)
Certification
- Certified Lean Six Sigma Black Belt
International Management Consultancy- CDP Accredited
- Certified Lean Six Sigma Green Belt
International Management Consultancy- CDP Accredited
- Leading Organizational Development
Alison - CPD Verified
References
References available upon request.
Timeline
Operations Executive
SM Service Pvt Ltd
07.2023 - 10.2025
Banking Assistant
Seylan Bank Plc
03.2019 - 03.2023
Bachelor's degree - Business Administration in Management
IIC University of Technology
2019 - 2023
Diploma - Computerised Accounting and Bookkeeping
London School of Business and Social Sciences
2024 - 2025
Diploma - Marketing
London School Of Business and Social Sciences
2024 - 2025
Diploma - Information Technology
Esoft Metro Campus
2018 - 2019