SAYYED KHASIM THANGAL
Ras Al Khaimah,UAE
Summary
Dedicated professional with a strong foundation in Microsoft Word and Excel, focused on enhancing productivity and efficiency. Proven ability to streamline workflows and reduce workload through effective use of technology. Committed to continuous professional development and achieving organizational goals.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
IT software support technician
Basket&co.
Ras Al Khaimah, UAE
05.2024 - Current
- Coordinated with development team to implement software updates.
- Instigated preventative measures against potential threats, thereby enhancing system security.
- Resolved client complaints swiftly, ensuring satisfaction.
- Collaborated closely with IT support teams to streamline processes and improve services delivery.
- Delivered reliable, high quality technical support to average of 20% users daily.
- Created engaging presentations for internal and external stakeholders with Microsoft Office suite proficiency.
- Demonstrated ability to use hand and power tools; facilitated quicker task completion.
- Monitored system changes and upgrades, reverting to safe older system versions to prevent disruptions.
- Boosted server performance with meticulous maintenance procedures.
IT software support technician
Al Anood Information Technology and Networking Services
Ras Al Khaimah, UAE
08.2023 - 08.2024
- Resolved client complaints swiftly, ensuring satisfaction.
- Ensured data integrity by implementing robust backup procedures.
- Updated system documentation with new software processes.
- Analysed data for enhancing application performance.
- Improved system efficiency by troubleshooting software issues.
- Collaborated with management team to develop effective security protocols based on CCTV observations.
- Solved client problems with innovative software solutions.
Sales Executive
Al Malakha Cloaks FZ LLC
Ras Al Khaimah
03.2021 - 07.2022
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Managed client relationships from early stages of sales process through to post-sales
- Engaged target audience to build strong brand loyalty.
- Participated in trade exhibitions, promoting brand awareness among potential customers.
Education
Secondary Education - Commerce
The New Indian School
Ras Al Khaimah,UAE 05.2018 - 03.2019
Ordinary level School Education - Commerce
The New Indian School
Ras Al Khaimah,UAE 05.2019 - 05.2020
Skills
- Spreadsheet and document management
- Data visualization
- Microsoft software expertise
- Software and server administration
- Microsoft Word and Excel proficiency
- Advanced spreadsheet skills
- Cybersecurity protocols
- Effective communication
- Customer service management
- Surveillance system troubleshooting\
- Client training
- Critical thinking
- Team work
- Adaptability
- Coachable
- Quantitative analysis
- Virtualization technology
Languages
English
Fluent
Hindi
Fluent
Arabic
Advanced
Malayalam
Native
Personal Information
- Passport Number: R8132201
- Nationality: Indian
Timeline
IT software support technician
Basket&co.
05.2024 - Current
IT software support technician
Al Anood Information Technology and Networking Services
08.2023 - 08.2024
Sales Executive
Al Malakha Cloaks FZ LLC
03.2021 - 07.2022
Ordinary level School Education - Commerce
The New Indian School
05.2019 - 05.2020
Secondary Education - Commerce
The New Indian School
05.2018 - 03.2019
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