SAYYED KULSUM FATIMA
Mumbai,India
Summary
Process Executive with experience in mortgage processing and compliance assurance, currently contributing to Cognizant in Mumbai, India. Skilled in document verification, data validation, and customer relationship management while ensuring accuracy and quality standards. Proven ability to achieve service time and quality targets, manage escalations calmly under pressure, and collaborate effectively with cross-functional teams.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work history
Process Executive
Cognizant
Mumbai
2024.03 - 2026.04
- Process mortgage referral cases by reviewing delinquent loan accounts and validating borrower and loan data.
- Perform document verification and eligibility checks before referring cases for foreclosure action.
- Ensure accuracy, compliance, and quality standards during referral processing.
- Coordinate with internal teams for smooth case transition to foreclosure/legal stage.
- Handle customer concerns and escalate major issues to supervisors when required.
- Collaborate with team members to achieve service time and quality targets.
- Maintain system updates and tracking for all referred accounts.
Education
Bachelor of Business Management Studies - Human Resources
Sree Narayana Guru College
Chembur, IndiaSkills
- Document Verification
- Data Validation
- Compliance Assurance
- Customer Relationship Management
- Mortgage Processing
- Escalation Management
- Team Collaboration
- Adaptive Problem Solving
- Time Management
- Effective Communication
- Conflict Resolution
Languages
English – Intermediate (B1)
Hindi – Proficient (C2)
Accomplishments
- Consistently achieving targets as a new joiner.
- Recognized as a quick learner with strong adaptability.
- Cross-trained in Referrals and Presales processes.
- Maintained productivity and quality during ramp-up period.
- Demonstrated flexibility as per business requirements and managed escalations effectively.
Timeline
Process Executive
Cognizant
2024.03 - 2026.04
Bachelor of Business Management Studies - Human Resources
Sree Narayana Guru College