Saif Sayyed
IT Coordinator
Sharjah,SH
Summary
Experienced IT Project Specialist with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in IT product planning and deployment.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
3
3
Certificates
6
6
Languages
Work History
IT Coordinator
Arla Foods
Sharjah
04.2021 - Current
- Managed & maintained ERP - Microsoft Dynamics 365 to maintain required performance metrics and safeguard against security flaws.
- Integrated Salesforce Automation Software (SFA) into support operations.
- Launched a Customer Trade Agreement (CTA) Product along with external vendors to reduce the approval cycle within the organization.
- Adapted a Robotic Process Automation (RPA) to automate the Sales order process from portals of Carrefour, Abu Dhabi Coop, etc.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided technical support to CXO level clients.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
IT ERP Coordinator
Ansar Group
Dubai
09.2019 - 03.2021
- Managed the ERP - Microsoft Dynamics NAV along with integration with LS Retail.
- Network & Server Administration
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
IT Intern
BSE Broker's Forum
Mumbai, Maharashtra
06.2017 - 07.2017
- IT Administration
- Active Directory Management
- Office 365 Administration
- Operations Administration
- Supported IT department in handling technology rollout and maintenance.
Education
MBA - Operations
University of Mumbai
Mumbai 07.2016 - 08.2018
Bachelors in Engineering (B.E.) - Electronics
University of Mumbai
Mumbai 07.2013 - 05.2016
Diploma - Industrial Electronics
BabaSaheb Gawde Institute of Technology
Mumbai 08.2010 - 05.2013
Skills
Project Management
Certification
PMP
Timeline
PMP
11-2021
IT Coordinator
Arla Foods
04.2021 - Current
IT ERP Coordinator
Ansar Group
09.2019 - 03.2021
CCNA
11-2018
MCP
10-2018
IT Intern
BSE Broker's Forum
06.2017 - 07.2017
MBA - Operations
University of Mumbai
07.2016 - 08.2018
Bachelors in Engineering (B.E.) - Electronics
University of Mumbai
07.2013 - 05.2016
Diploma - Industrial Electronics
BabaSaheb Gawde Institute of Technology
08.2010 - 05.2013
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