Samer Batal
Computer and Information Systems Manager
AL Sufouh 2, Jumeirah,Dubai
Summary
With over 19 years of experience as a Computer and Information Systems Manager, I am confident in my ability to contribute to your team and drive significant IT advancements within your organization. Enclosed is my resume, which details my extensive experience and achievements in IT management, strategic planning, and team leadership.
In my most recent role at SABIS® - The International School of Choueifat in Dubai, I managed IT infrastructure that supported over 4,500 users, led a team of IT professionals, and successfully oversaw projects with budgets exceeding $500K. Through strategic planning and process improvements, I increased operational efficiency by 50%, reduced downtime by 43%, and consistently achieved a 97% on-time project delivery rate. My expertise in optimizing IT systems and implementing cost-effective solutions resulted in a 60% reduction in hardware and software costs, while enhancing overall system performance by 70%.
As a Management Information Systems (MIS) graduate from the State University of New York, coupled with a Master’s degree in Education from the American University of Dubai, I bring a unique blend of technical knowledge and leadership skills to your organization. I am highly skilled in IT infrastructure management, system security, and disaster recovery planning. Additionally, my certifications in PMP, ITIL, Six Sigma, and various Microsoft Azure credentials further underscore my capability to lead complex IT projects that align with business objectives.
I am eager to bring my skills in strategic IT management, team leadership, and process optimization to your esteemed organization. My commitment to quality, continuous improvement, and customer satisfaction makes me a strong fit for this role.
I am excited about the possibility of contributing to your company and would welcome the opportunity to discuss how my experience and skills can be of value to your team. Thank you for considering my application. I look forward to the possibility of further discussing my qualifications with you.
Overview
19
19
years of professional experience
14
14
Certification
Work History
IT Manager
The International School Of Choueifat
Al Sufouh 2, Dubai - United Arab Emirates
06.2006 - Current
- Develop innovative network troubleshooting methods that reduce downtime and lower repair costs
- Work closely with departmental managers to determine the maintenance and growth needs of the network
- Monitor changing network technology and deliver a technology update to the executive team each quarter
- Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis
- Determine the rationale and methods for upgrading company network software programs each time an update is released
- Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
- Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
- Directs technological research by studying organization goals, strategies, practices, and user projects
- Completes projects by coordinating resources and timetables with user departments and data center
- Verifies application results by conducting system audits of technologies implemented
- Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures
- Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
- Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action
- Maintains quality service by establishing and enforcing organization standards
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies
- Contributes to team effort by accomplishing related results as needed
- Developing and implementing IT policy and best practice guides for the organization
- Designing training programs and workshops for staff
- Conducting regular system audits, and managing and reporting on allocation of IT budget
- Overseeing and determining time-frames for major IT projects including system updates, upgrades, migrations and outages
Assistant Operation Manager
ACI (Allied Company International)
Beirut, Lebanon
03.2005 - 05.2006
- ERP system: Accounting, Stock, Point of Sale, & Payroll Customer Support for software ABS, & Bee
- Hardware and Software Installation & Maintenance
- Managing and Securing Windows Server with Active Directory, Managing Group Policies, and Monitor server’s data backup & maintenance
- Stand as a reliable second level support for support team with ability to work under pressures, along with Customer Service & Follow up
- Plans, organizes, directs, and controls the work activities of the Department
- Serves as a primary point of direct administrative contact and liaison with different departments, individuals, and external institutions.
Education
Master of Science - Master Of Education
American University Of Dubai (AUD)
Dubai - United Arab Emirates2017
Bachelor of Science - Management Information System (M.I.S.)
State University Of New York (SUNY)
Albany, NY2006
Skills
Operating system: Windows, Windows Server 2016, Linux
Security: Firewall installation & configuration, VPN, IPsec, ISA Server, WatchGuard, SonicWall
Networking: TCP/IP, Wi-Fi 80211, DHCP, DNS
Database: Microsoft Access, MS SQL, MySQL
Programming: C; HTML; JavaScript, PHP
Server Applications: Domain Controller, Microsoft Exchange Server, WSUS, MDT, WDS, File Server, Hyper-V, SCCM, SCOM, SCVMM, VMware, ManageEngine, HPDM
Backup Applications: DPM, Veeam, Veritas, Acronis
Management Technical Tools: Microsoft Project Management, Microsoft Navision, ERP, CRM, Microsoft office Suite
Management Tools: Planning for business continuity & disaster recovery, International cross-cultural management/Business ethics, Public relations, Customer service, System Analysis, Project Management, Initiative and curiosity, Attention to detail, Project orientation, Multi-task and manage competing priorities, Judgement and decision-making ability, & Communication skills
Project Management Tools: Developing Budgets, Coaching, Supervision, Staffing, Project Management, Management Proficiency, Process Improvement, Tracking Budget Expenses, Self-Development, Planning, Performance Management, & Inventory Control
Certification
- ISO 9001:2015
- ISO27000:2013
- ISO 27001:2013
- ISO 27002:2013
- ISO 19001:2013
- Six Sigma
- ITIL V3
- MCSA
- MCSE
- CCNA
- CCNE
- PMP
- Prince 2
- COBIT5
- Digital marketing
- SCRUM
Accomplishments
Managed IT infrastructure that supported over 4,500 users, led a team of IT professionals, and successfully oversaw projects with budgets exceeding $500K. Through strategic planning and process improvements, I increased operational efficiency by 50%, reduced downtime by 43%, and consistently achieved a 97% on-time project delivery rate. My expertise in optimizing IT systems and implementing cost-effective solutions resulted in a 60% reduction in hardware and software costs, while enhancing overall system performance by 70%.
Improved ERP system response time by 75% and user satisfaction by 73%. Led IT support, reducing system downtime by 80% and improving backup reliability by 95%.
And streamlined IT operations, cutting response time by 81%.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Quote
“The only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle.”
Steve Jobs
Affiliations
- Member, Project Management Institute (PMI)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsSoftware
Windows Server Administration
Linux Administration
VMware Virtualization
Microsoft Azure
SQL Database Management
HTML Development
JavaScript Development
SCCM (System Center Configuration Manager)
SCOM (System Center Operations Manager)
ERP Systems Management
Microsoft 365 Administration
Azure Active Directory
Bash Scripting
Project Management Software
Confluence for Documentation
Microsoft Teams for Collaboration
Splunk for Log Management
Google Cloud Platform (GCP)
Power BI for Business Analytics
Zoho CRM
VMware vSphere for Virtualization
Hyper-V for Virtualization
Veeam for Backup Solutions
Veritas NetBackup
Microsoft SQL Server Management Studio
Symantec Endpoint Protection
McAfee ePolicy Orchestrator
Splunk for Security Information and Event Management (SIEM)
SolarWinds Network Performance Monitor
Cisco Meraki for Network Management
Adobe Creative Suite
Interests
IT Infrastructure Management
Network Administration
Server Management
Virtualization Technologies
Disaster Recovery Planning
IT Security
Project Management
Budgeting and Cost Management
Process Improvement
Resource Allocation
Risk Management
Team Leadership
Staff Hiring and Training
Performance Evaluation
Cross-Functional Leadership
Strategic Planning
System Audits
Financial Forecasting
Business Continuity Planning
Customer Service
Vendor Relations
SLA Management
Vendor Negotiation
Technical Support
ERP Systems Implementation
ITIL Service Management
Six Sigma Process Improvement
SCRUM Methodology
Bash Scripting
Compliance Management
IT Asset Management
IT Documentation
Inventory Management
Workflow Coordination
Quality Assurance
Network Security
Teamwork and Collaboration
Multitasking
Team Building
Data Analytics
MIS Services
System Integration
Automation and Scripting
Backup Solutions
Information Management
Virtual Desktop Infrastructure (VDI)
Endpoint Security
End-User Training
Timeline
IT Manager
The International School Of Choueifat
06.2006 - Current
Assistant Operation Manager
ACI (Allied Company International)
03.2005 - 05.2006
Master of Science - Master Of Education
American University Of Dubai (AUD)
Bachelor of Science - Management Information System (M.I.S.)
State University Of New York (SUNY)
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