Samer Batal

Technology Strategy & Governance
• Defined and executed IT strategy aligned with organizational goals, ensuring secure, scalable, and cost-effective operations.
• Partnered with executive leadership to translate administrative and operational needs into technology-driven solutions.
• Established KPIs, dashboards, and governance models to track performance, uptime, and service delivery.
Infrastructure, Cloud & Reliability
• Directed enterprise infrastructure spanning servers, networks, virtualization, endpoints, and applications.
• Achieved 99.9%+ uptime through redundancy, proactive monitoring, and structured change management.
• Implemented disaster recovery and backup strategies that reduced recovery time objectives by 40–60%.
Cost Optimization & Efficiency
• Reduced infrastructure and licensing costs by 20–30% through virtualization, consolidation, and vendor renegotiation.
• Introduced standardized procurement, asset lifecycle management, and contract governance.
• Optimized staffing and support workflows, improving response times while maintaining service quality.
Automation & “Work Smart” Solutions (Google Workspace)
• Designed and implemented Google Sheets + Apps Script solutions to automate administrative workflows and reporting.
• Built smart dashboards, approval flows, data validation, and automated notifications to support leadership decision-making.
• Replaced manual, repetitive processes with automated solutions, reducing administrative workload by 50–70%.
• Enabled departments to self-serve data and reports, improving turnaround times from days to minutes.
• Promoted a “work smart, not hard” culture by embedding automation into daily operations.
Security, Risk & Compliance
• Implemented ISO-aligned security controls, access management, and monitoring across infrastructure and platforms.
• Maintained strong security posture with no major security incidents impacting operations.
• Ensured compliance with data protection, confidentiality, and internal control standards.
People & Operations Leadership
• Recruited, developed, and led an IT team across help desk, infrastructure, applications, and platforms.
• Introduced performance management, coaching, and knowledge-sharing practices to build resilient teams.
• Maintained high customer satisfaction through SLAs, documentation, and continuous improvement.

Coordinated staff schedules, ensuring optimal coverage for all summer school programs.
Oversaw daily operations, maintaining a safe and productive environment for students.
Established partnerships with local organizations to enrich summer program offerings and resources.
Managed budget allocations for supplies and materials, ensuring cost-effective resource utilization.
Fostered strong relationships with parents through regular communication and transparency about student progress and program updates.
Streamlined administrative processes by implementing efficient registration and record-keeping systems.
Collaborated with local community organizations to provide diverse extracurricular opportunities for students.
Utilized feedback from end-of-program surveys to identify strengths and weaknesses in service delivery continually refining future program offerings.
Increased student satisfaction by addressing individual needs through personalized learning plans and targeted interventions.
Ensured a safe learning environment by establishing clear safety protocols and procedures for students and staff.
Ensured compliance with all relevant state and federal regulations, maintaining accurate documentation for auditing purposes.
Served as liaison between parents and students.
Coordinated school facility use with maintenance personnel to achieve equitable access.

• Coordinated staff schedules, ensuring optimal coverage for all summer school programs.
• Oversaw daily operations, maintaining a safe and productive environment for students.
• Established partnerships with local organizations to enrich summer program offerings and resources.
• Managed budget allocations for supplies and materials, ensuring cost-effective resource utilization.
• Fostered strong relationships with parents through regular communication and transparency about student progress and program updates.
• Streamlined administrative processes by implementing efficient registration and record-keeping systems.
• Collaborated with local community organizations to provide diverse extracurricular opportunities for students.
• Utilized feedback from end-of-program surveys to identify strengths and weaknesses in service delivery continually refining future program offerings.
• Increased student satisfaction by addressing individual needs through personalized learning plans and targeted interventions.
• Ensured a safe learning environment by establishing clear safety protocols and procedures for students and staff.
• Ensured compliance with all relevant state and federal regulations, maintaining accurate documentation for auditing purposes.
• Served as liaison between parents and students.
• Coordinated school facility use with maintenance personnel to achieve equitable access.

• ERP system: Accounting, Stock, Point of Sale, & Payroll Customer Support for software ABS, & Bee
• Hardware and Software Installation & Maintenance
• Managing and Securing Windows Server with Active Directory, Managing Group Policies, and Monitor server’s data backup & maintenance
• Stand as a reliable second level support for support team with ability to work under pressures, along with Customer Service & Follow up
• Plans, organizes, directs, and controls the work activities of the Department
• Serves as a primary point of direct administrative contact and liaison with different departments, individuals, and external institutions.