Sbouai Mouheb
Al Nahda 01
Summary
To utilize my knowledge acquired in my experience, and to be part of the significant growth and development of your company Dedicated professional with strong background in providing evidence-based counseling services to individuals. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
6
6
years of professional experience
Work History
DU Tele Sales
PACT EMPLOYMENT SERVICES LLC
05.2023 - Current
- Maintained confidentiality of records relating to clients' treatment.
- Managing large amounts of inbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Reading from a prescribed script and focusing on customer needs to close sales
- Providing information and answering questions about the services offerings
- Seize opportunities to upsell products when they arise
- Frequently attend educational seminars to improve knowledge and performance level
Sales Associate
HAMADI ABID HA CLOTHING BRAND
09.2022 - 03.2023
- Selling products (shoes, bags and wallet)
- Handling customer and assist him till he will leave the store
- Helping the customers and understand their needs
- Help the customer to fix his choice
- Learning with all the store system functions
- Pushing for achieving the daily and monthly target
- Communicate clearly and effectively with customers
- Managing and resolving Customer Complaints some times
Sales Associate
EXISTE (SIDI BOUZID)
01.2021 - 10.2022
- Selling products (shoes, bags and wallet)
- Handling customer and assist him till he will leave the store
- Helping the customers and understand their needs
- Help the customer to fix his choice
- Learning with all the store system functions
- Pushing for achieving the daily and monthly target
- Communicate clearly and effectively with customers
- Managing and resolving Customer Complaints some times
Floor Manager
MURCHID IFFI GROUP (Furniture Showroom)
01.2018 - 06.2021
- Meeting and greeting clients in the showroom
- Understanding clients' needs and addressing them
- Make presentations and advising them on products and solutions suiting their needs
- Keeping customers updated on the latest products in order to increase sales
- Preparing designs and pricing for all furniture
- Expanding the customer base by upselling and cross-selling
- Understanding key customer individual needs
Education
Bachelor's Degree in Mechanical Engineering -
Higher institute of technological studies - Tunisia
01.2021
Skills
Hard skills
Soft skills
Subject knowledge
Computer skills
Curriculum planning
Classroom management
Language skills
Soft skills
Communication
Adaptability
Leadership
Collaboration / Teamwork
Emotional intelligence
Disclaimer
I hereby declare that the details and information given above are complete and true to the best of my knowledge
Languages
Arabic
French
English
Timeline
DU Tele Sales
PACT EMPLOYMENT SERVICES LLC
05.2023 - Current
Sales Associate
HAMADI ABID HA CLOTHING BRAND
09.2022 - 03.2023
Sales Associate
EXISTE (SIDI BOUZID)
01.2021 - 10.2022
Floor Manager
MURCHID IFFI GROUP (Furniture Showroom)
01.2018 - 06.2021
Bachelor's Degree in Mechanical Engineering -
Higher institute of technological studies - Tunisia
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