SCARLETT SHRESTHA
Dubai,UAE
Summary
Friendly and driven professional with strong communication and problem-solving skills, combined with solid background in client interaction and conflict resolution. Demonstrates proficiency in managing inquiries and providing solutions through active listening and empathy. Ready to contribute to enhancing customer satisfaction and support in Any suitable role.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work history
Customer service representative
Nesto Hypermarket
Dubai, Nepal
05.2024 - 10.2025
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Collaborated with sales team to maximise product visibility and sales.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Trained new hires for improved productivity and efficiency on the job floor.
Supermarket cashier
Nesto Hypermarket
Dubai, UAE
01.2023 - 05.2024
- Facilitated smooth day-to-day operations, using Epos Now software to balance till at shift end.
- Recorded sales accurately into company's system for proper record keeping.
- Followed all supermarket procedures regarding purchase returns or exchanges.
- Used barcode scanner proficiently, speeding up transaction times.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Front desk receptionist
Cozy Food Home
Kathmandu, Nepal
02.2019 - 11.2022
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Ensured timely scheduling of appointments with detailed coordination.
Education
Higher National Diploma - Computer Science
Padma kanya campus
Kathmandu, NepalCertificate of Higher Education - Computer Science
Herald International College
Kathmandu, NepalSkills
- Effective verbal articulation
- Familiarity with crm software
- Pressure handling
- Time-Management prowess
- Customer education and onboarding
- Client-Focused approach
- Understanding of slas
- Social media navigation
LANGUAGES
Nepali Native
Proficient (C2)
English
Fluent
Hindi
Advanced
Timeline
Customer service representative
Nesto Hypermarket
05.2024 - 10.2025
Supermarket cashier
Nesto Hypermarket
01.2023 - 05.2024
Front desk receptionist
Cozy Food Home
02.2019 - 11.2022
Certificate of Higher Education - Computer Science
Herald International College
Higher National Diploma - Computer Science
Padma kanya campus