Summary
Overview
Work History
Education
Skills
Training and professional development
Timeline
Generic
Scott MacCallum

Scott MacCallum

General Manager
Dubai

Summary

With a track record of consistent progression and increasing levels of responsibility, I have successfully undertaken critical projects and initiatives in each role held. As a strategic thinker and leader with strong decision-making abilities and a sharp business acumen, enabling me to achieve targets and deliver results. My collaborative nature, approachability, and attention to detail have not only inspired team members but also fostered successful client relationships. Fueled by a drive for success and ability to build strong relationships across all organizational levels, I have achieved remarkable accomplishments. Moreover, the natural thirst for knowledge and adaptability allows quick assimilation of new challenges and performance to the highest standards.

Overview

45
45
years of professional experience
2
2
Languages

Work History

General Manager / Sales Manager

MMC Polyclinic (TCMS UK Group Ltd)
Dubai
01.2021 - Current
  • Managed the Groups flagship Polyclinic in Dubai, designing and implementing a Clinic improvement plan, introducing new HR procedures and improving the Patient Experience, including KPI setting and all aspects of HR and procurement
  • Reworked all Clinic SOPs to ensure simple to follow policies with clearly defined responsibilities
  • Negotiated contracts with vendors and distributors to manage supply and product distribution, establishing distribution networks, and developing distribution strategies
  • Developed pricing strategies, balancing firm objectives, and customer satisfaction
  • Spearheaded initiatives that led to consistent revenue growth building month on month, through innovative product launches and expansion into new markets and market segments
  • Managed the Digital Marketing strategy and collaborated on sales campaigns ensuring a good return for investment

International Distribution Manager

Medtrade Products Ltd
Crewe
01.2011 - 01.2021
  • Designed a global distribution strategy, increasing sales from $300K to over $10M in six years by identifying and penetrating emerging markets
  • Excelled in cross-cultural negotiation and relationship management, fostering strong partnerships with distributors, healthcare institutions, and key opinion leaders in diverse markets, being able to adapt the style dependent on the culture

Operations/Projects Manager

Bootle Containers Ltd
Liverpool
01.2009 - 01.2011
  • Managed multiple projects for bespoke container solutions, achieving a 95% on-time delivery rate while exceeding client expectations
  • Developed strong relationships with key clients in various industries, addressing complex requirements and ensuring high levels of customer satisfaction and design freeze, which contributed to an increase in repeat business
  • Maintained communication with the client through the manufacturing process anticipating potential delays or issues in a timely manner

Project Manager

Cargotec Ltd
Elsmere
01.2008 - 03.2009
  • Led a multimillion-dollar project for the Canadian Military, successfully managing client relationships and tender submissions
  • Conducted comprehensive cost analysis for all manufacturers, ensuring accurate and competitive offerings, including calculation of the potential ROI

Supply Chain/Project Manager

Bootle Containers Ltd
Liverpool
01.2006 - 01.2008
  • Crafted a new purchasing system that greatly enhanced supply chain efficiency and optimized procurement costs
  • Developed and executed an inventory management system that improved stock accuracy, minimized excess inventory, and ensured timely availability of materials for production, implemented LEAN manufacturing techniques and six sigma to improve productivity

Director of Sales and Marketing

MilSys UK Ltd
Hereford
01.2001 - 01.2006
  • Drove global sales to increase annual revenue from £0.5M to £10M through strategic market penetration and client engagement
  • Established and nurtured key relationships with government agencies, military contractors, and strategic partners, resulting in a large increase in high-value contracts and long-term client retention
  • Represented the company at prominent industry trade shows and defence expos, generating valuable leads and positioning the company as a key player in the expeditionary equipment market

Soldier/ Officer

HM Forces – Royal Army Medical Corps
UK, Germany And Others
09.1979 - 03.2001
  • Ability to inspire and guide teams towards common goals and objectives
  • Example: Successfully led a medical team in a hostile environment (Gulf War) inspiring them to be the best they could be and in doing so saved lives
  • Successfully managed a Primary Health Care service with 14 satellite medical clinics over a large geographical region
  • Proficiency in setting long-term goals and developing actionable plans
  • Example: Developed plans using military doctrine to ensure Distance, Demand, Duration factors were all considered
  • Flexibility to navigate changing environments
  • Example: Speed of learning allowed changing of employment to happen efficiently with no loss to operational effectiveness
  • Effective communication with stakeholders at all levels
  • Example: Able to adapt leadership and communication styles depending on the audience
  • One style to brief lay persons and a different one to brief experts or senior officers
  • This included representing the UK at high level NATO conferences

Education

Foundation Degree -

Business Administration

AMSPAR Diploma - undefined

Practice Mgmt. and Medical Admin

PRINCE2 - undefined

Project Management

NEBS Certificate - undefined

Management

City and Guilds - undefined

Emergency Medical Care

7 O (Ordinary)-Level Certificates - undefined

Skills

Strategic Planning & Execution

Digital Marketing & Transformation

Team Recruiting and Hiring

Market Analysis & Intelligence

Crisis & Risk Management

Customer Relationship Management

Regulatory Compliance

Team Leadership & Development

Cross-Functional Collaboration

Contract Negotiation

KPI and Target Setting

Profit and loss Accounting

Training and professional development

  • Lean Manufacturing & Six Sigma
  • Health and Safety for Managers
  • MOD (CIPS) Purchasing Course
  • Advanced Methods of Instruction
  • Customer Care Principles
  • Quality Assurance (ISO 9001 accreditation)

Timeline

General Manager / Sales Manager

MMC Polyclinic (TCMS UK Group Ltd)
01.2021 - Current

International Distribution Manager

Medtrade Products Ltd
01.2011 - 01.2021

Operations/Projects Manager

Bootle Containers Ltd
01.2009 - 01.2011

Project Manager

Cargotec Ltd
01.2008 - 03.2009

Supply Chain/Project Manager

Bootle Containers Ltd
01.2006 - 01.2008

Director of Sales and Marketing

MilSys UK Ltd
01.2001 - 01.2006

Soldier/ Officer

HM Forces – Royal Army Medical Corps
09.1979 - 03.2001

AMSPAR Diploma - undefined

Practice Mgmt. and Medical Admin

PRINCE2 - undefined

Project Management

NEBS Certificate - undefined

Management

City and Guilds - undefined

Emergency Medical Care

7 O (Ordinary)-Level Certificates - undefined

Foundation Degree -

Business Administration

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Scott MacCallumGeneral Manager