Jira
NIKHIL SHARMA
IT Project Manager
Dubai Silicon Oasis,Dubai
Summary
Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Good planner and problem-solver with in-depth understanding of Retail Industry. Ready to offer 20 years of experience and take on a dynamic new position.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
2
2
Languages
Work History
Project Manager
Marshal Equipment & Trading LLC
Dubai, UAE
09.2020 - Current
- Acting as liaison between technical and business teams. Working collaboratively with business stakeholders to identify, prioritize and refine new features for digital marketplace solution, developed for leading Banks in GCC region.
- Leading cross functional team of developers, UI/UX designers, marketing and finance professionals from concept to delivery of digital marketplace, digital payment products for leading Bank in GCC
- Conducting Bi-weekly user feedback sessions to optimize products, communicating required changes to development team and overseeing high quality product development
- Creating functional requirements and customer journey using agile methodology and ceremonies
- Managing and resolving impediments, risks and product life cycle project timelines and communications
- Prepare and analyze user journeys and product flow, developing product design focusing on functionality and UI/UX elements
- Prioritizing and grooming backlog, based on agile methodologies and business need, and guaranteed that developers iterated accordingly
- Conceptualized three new initiatives (Pay By Link, Contact-less Digital Cart & ECR) gained customer’s acceptance and launched products into market with increase of 15% market penetration within 18 months
- Monitoring market activity and keeping up with latest trends and competition
- Planning go-to-market strategy for product release, recommend product enhancements and updates to identify new business opportunities
IT Transition Manager
Kuwait Food Company, Americana
Sharjah, UAE
05.2018 - 02.2020
- Co-led Implementation of new age IT solution in 800 retail outlets, in 04 countries within 06 months by Identifying impacted parties, business partners and resources required for planned changes
- Managed implementation teams during major revamp project, staff training and supervision, workflow coordination, scheduling with alignment with operations team and vendor teams.
- Designed processes and systems supporting business needs before, during and after transitions. Built support for change throughout business unit through direct outreach strategies
- Partnered with business teams to understand needs and mitigate potential problems. Oversaw change management efforts to support implementation of critical initiatives driving technology, process, and culture changes
- Sourced, vetted, and managed vendors needed to accomplish project goals
- Communicated regularly to senior management and stakeholders on project budget, progress, and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverable, schedules, and conflicts.
Manager - Field Systems
Yum Restaurants India Pvt. Ltd
Gurgaon, India
03.2011 - 04.2018
- Key Focus area: Managing 320+ KFC Restaurant's daily IT operations along with Restaurant related various IT projects.
- Digital strategy and transformation, technology stack transformation, emerging technologies identification and PoC execution, E-commerce management, Aggregator (e.g Zomato, Swiggy, Foodpanda) management and Field systems support.
- Successfully managed & delivered various e-commerce projects and field IT related projects – website, mobile site, mobile app, food aggregators integration, online payment mode integration (Credit &E-wallets), & delivery area digital maps integration
- Revamped entire online ordering channels B2C, Website, Mobile site & KFC App UX/UI - increased conversion rate by 35% and sales by >50%, Rating improvement from 2.9 to 3.6
- Involved stakeholders throughout project implementation, monitoring project flow, timeline and cost ensuring ultimate success of project
- Improved entire technology stack including e-commerce engine and Point of sales leading to improvement in speed of service at store and back of house by almost 100% and enhanced experience for team members
- Used tools like user Jira, Google optimizer for UX/UI testing, Mouse flow for tracking user behavior & deriving insights for improvement
- Facilitated weekly/monthly governance with Field Team on Service Delivery & ensure to iron out any deficiencies
- Spearheaded management of IT application Oracle Point of Sales i.e Micros
- Developed training modules to train field teams of any enhancements and/or new features in Micros Application
- Responsible for new IT projects in Field Systems, ensured successful delivery and timely closure of project
- Ensured seamless roll-outs of new store openings by keeping key stakeholder updated on developments
Assistant Manager
Oracle Hospitality
New Delhi, India
04.2008 - 02.2011
- Installation & Support Consultancy for Micros POS LES i.e Micros 9700 Version 3(Oracle 9i) & Back-office Applications Micros RES 3700 at various hotels & Restaurant sites
- System support for Micros POS & back-office products to hotel chains – Accor, The Oberoi’s, Radisson, The Park, IHG Group of Hotels, Hyatt, Hilton etc
- Micros POS system Demonstration to the prospective buyers
- Micros Database configuration for new outlets and training for F&B staff.
- Lead installer for Yum India restaurants outlets, brand owner of KFC & Pizza Hut
- Handling installation & Configuration of Micros RES 3700 (Restaurant Enterprise Series) products
- System support for Micros POS & back-office products to Indian chains - Taj Group of Hotels, The Oberoi Hotels and Hyatt Hotels, Radisson & Hilton Hotels
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Senior Implementation Consultant
OCS Infotech LLC
Muscat, Sultanate Of Oman
09.2007 - 03.2008
- System support for Micros POS & back-office products to hotel chains
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans
- Led custom product training and deployment to meet organizational goals
Implementation Consultant
Micros Fidelio India
New Delhi, India
10.2002 - 08.2007
- Installation & Support Consultancy for Micros POS LES i.e Micros 9700 Version 3(Oracle 9i) & Back-office Applications Micros RES 3700 at various hotels & Restaurant sites
- Offered client training services via on-site and online interaction to streamline on-boarding process for newly implemented systems
- Implemented training initiatives by incorporating industry trends and collaborating with senior leaders
Resident Customer Support Engineer
Hitachi Micro Clinic India Pvt. Ltd
New Delhi, India
10.1999 - 09.2002
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Increased customer satisfaction by resolving issues
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
MBA - Information Technology
MG University
India 07.2011 - 06.2013
B.Com - Commerce
Delhi University
India 07.1997 - 01.2002
Skills
Agile frameworks
Certification
SAFe PO/PM
Affiliations
Project Management Institute, UAE Chapter
Accomplishments
- “Certificate of Achievement” for Project Odyssey – KFC UAE & Qatar successful rollout, October 2019.
- Won the Best Performance “Team Award – Restaurant General Manager Voice Survey Results, December 2017”
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Project Manager
Marshal Equipment & Trading LLC
09.2020 - Current
IT Transition Manager
Kuwait Food Company, Americana
05.2018 - 02.2020
MBA - Information Technology
MG University
07.2011 - 06.2013
Manager - Field Systems
Yum Restaurants India Pvt. Ltd
03.2011 - 04.2018
Assistant Manager
Oracle Hospitality
04.2008 - 02.2011
Senior Implementation Consultant
OCS Infotech LLC
09.2007 - 03.2008
Implementation Consultant
Micros Fidelio India
10.2002 - 08.2007
Resident Customer Support Engineer
Hitachi Micro Clinic India Pvt. Ltd
10.1999 - 09.2002
B.Com - Commerce
Delhi University
07.1997 - 01.2002
SAFe PO/PM
PMP - Project Management Professional
Scrum Master, CSM
ITIL Foundation
Software
MS Project
Oracle Primavera P6
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