Seable Molla
Dubai,UAE
Summary
A highly organized and results-driven professional with extensive experience in customer service, front desk reception, administration, and retail sales. Demonstrated expertise in building and maintaining strong customer relationships, optimizing administrative workflows, and driving sales through comprehensive product knowledge and strategic attention to detail. Proficient in Microsoft Suite, CRM systems, QuickBooks, and POS systems. Skilled in multitasking, addressing customer inquiries, and ensuring the efficient execution of daily operations while maintaining a high standard of service excellence.
Overview
7
7
years of professional experience
Work History
Customer service and office administrator
Logiscool Coding School
03.2023 - Current
- Coordinate administrative tasks including filing,
scheduling, and data management to support
operational requirements. - Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Supervise and support instructors, ensuring smooth
daily operations. - Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Provided comprehensive secretarial support to managing director, ensuring smooth daily operations.
- Created welcoming atmosphere for visitors by maintaining clean and organized reception area.
Customer service representative
VANGUARD PARCEL DELIVERY
Dubai, UAE
09.2021 - 02.2023
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Prepare commercial invoice, certificate of origin and all necessary shipping documents.
- Track status of shipments and update client accordingly.
- Arrange collection and delivery of shipment.
- Domestic and International courier shipments.
- Maintained reception area in orderly manner to provide visitors with positive first impression of company.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Senior Sales Associate
Alshaya Group-Bath&BodyWorks
Dubai, UAE
01.2020 - 08.2021
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Exceptional customer service and retail experience.
- Ensure effective stock replenishment to the store.
- Maintains relationships with clients by providing Product information and guidance.
- Followed company procedures and guidelines for smooth retail operations.
- Define, design and implement a creative visual merchandising strategy.
Sales Associate
ALDO-Apparel Group
Dubai, UAE
01.2018 - 12.2019
- Provide complete and appropriate solutions for every customer.
- Achieve sales goal and maximize customer satisfaction.
- Visual Merchandising in a professional manner.
- Keep store in tip-top shape. Maintain a clean and orderly store.
- Follow all company procedures and policies faithfully.
- Ability to work calmly under pressure.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Certificate in ChatGPT and MidJourney
UAE, DubaiCustom and Documentation
Infonet Institute
UAE, DubaiPeach Tree Accounting
Virtual Computer Engineering
Addis Ababa, EthiopiaBachelor of Arts - Sociology
Unity University
Addis Ababa, EthiopiaSkills
- Customer service expert
- Effective communication skills
- Office equipment operation
- Office management
- Order processing
- Logistics management
- POS Systems
- Microsoft suites
- Time Management Skills
- Interpersonal Skills
- Reliable punctuality
- Calm under pressure
- Adaptive fast learner
- Multitasking proficiency
Timeline
Customer service and office administrator
Logiscool Coding School
03.2023 - Current
Customer service representative
VANGUARD PARCEL DELIVERY
09.2021 - 02.2023
Senior Sales Associate
Alshaya Group-Bath&BodyWorks
01.2020 - 08.2021
Sales Associate
ALDO-Apparel Group
01.2018 - 12.2019
Certificate in ChatGPT and MidJourney
Custom and Documentation
Infonet Institute
Peach Tree Accounting
Virtual Computer Engineering
Bachelor of Arts - Sociology
Unity University
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