Seada Seid Eshetu
Holiday Homes Operator Manager
Dubai,UAE
Summary
Enthusiastic and professional. Experienced in Admin Manager and Holiday homes operator manager with training in a wide range of office administration tasks and guest management. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients, and acting as a liaison between departments, offering excellent communication, planning, and prioritization skills demonstrated through 4+ years of performance. Skilled at drafting reports and business correspondence, managing mail, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
4
4
years of professional experience
Work History
Holiday Homes Operator Manager
AvalonStay Vacation Homes Rental
Dubai, UAE
04.2024 - Current
- Managed entire company setup, including licenses, DTCM permits, Tourism Tax, and Holiday Homes registration
- Acquired four downtown apartments independently for holiday rental purposes commencing October 2024
- Executed apartment design and furnishing for holiday operator
- Secured high-quality furniture at competitive prices from diverse suppliers for holiday homes
- Registered each unit with DTCM for permit issuance
- Photographed apartments with team
- Listed properties on booking platforms including Booking.com, Airbnb, Trip.com, and Virbo
- Managed guest experiences and resolved queries throughout their stay
- Collaborated with cleaning teams to maintain high standards
- Managed and inspected cleaning operations and ensured timely maintenance of apartments
- Ensured exceptional guest care by addressing needs promptly during holiday Homes stays
- Created Excel-based reports summarizing reservation data and profitability metrics for weekly and monthly review
- Coordinated pricing strategies with director and finance manager in holiday Homes operations
- Attended check-in with guest if building security representative need to be there (like Emma's building new rules )
- Managed monthly utility bills for DEWA, Du/Etisalat, gas, and chiller
Administrative Manager to CFO& CEO
Sama.money Fintech & Intermo Portal
Dubai , UAE
01 2023 - Current
- Acted as point of executive assistant for CFO and CEO in Dubai and as well as African branch team
- Liaised with CFO and Manager to handle requests and queries from CEO
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Scheduled office meetings and client appointments for staff teams.
- Handled petty cash
- Managed accounts and perform bookkeeping
- Processed invoices and financial data with strong eye for detail.
- Drafted company letter head for bank opening purposes , printed and compiled important formal documentation, strictly meeting required standards.
- Assisted CFO with meeting schedule, expense and so on
- Assisted in preparation of regularly scheduled reports
- Updated and maintained office policies and procedures
- Acted as point of contact for internal and external clients
- Ordered bulk amount of goodies and shipped them to different country
- Worked with pro by providing necessary document for all employees to get done their visa as per UAE law
- Run errand and organized schedules
- Purchased and procurement
- Collaborated with shipping company to delivery goodies in bulk amount
- Assisting project team with idea and follow up with their progress
Project Assistant
Daoversal Capital finances and investment company
Dubai, UAE
02 2021 - 12 2022
- Scheduled meetings and corporate events using exceptional organisation and planning abilities.
- Produced and distributed monthly reports using Excel knowledge.
- Processed invoices and financial data with strong eye for detail.
- Registered visitors, guests and contractors upon arrival, providing relevant building access passes.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Drafted, printed and compiled important formal documentation, strictly meeting required standards.
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Forecasted project requirements and challenges to successful execution.
- Collaborated with stakeholders and teams to execute project milestones.
- Received and actioned feedback to improve personal performance.
- Developed leadership and strategic thinking skills by managing projects and people.
- Selected appropriate resources, overseeing their use and distribution for maximum impact.
- Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
- Facilitated communication between project team members and stakeholders.
- Assisted in creating and updating project documentation templates.
- Analysed project performance metrics to make continuous improvements
- Greeted and welcomed customers/guests in friendly and professional manner.
- Attended to customers needs and inquires
- Scheduled deliveries and collection
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Managed phone calls, emails ,and other SMM
- Managed staff travel arrangements to identify best available options.
- Handled mail and correspondence for 50+ employees.
- Submitted timely stationery orders, researching cost-efficient suppliers to reduce spending.
Administrative management
Awel taha Coffee Import and Export
Addis Ababa, Ethiopia
8 2019 - 12 2020
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Provided critical administrative support to 30+ co-workers.
- Sorted and distributed business correspondence to correct department or staff member.
- Responded to telephone enquiries from clients, vendors and members of public.
- Confirmed transactional data.
- Maintained reception area in orderly manner to provide visitors with positive first impression of company.
- Planned itineraries for guests.
- Handled money for customers and visitors.
- Generated shipment invoices, prepared packages and set up deliveries for customers.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Supported sales and marketing teams, including lead and campaign list building.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Provided clerical support to company employees, including copying, faxing and file management.
Education
Bachelor of Science - Software Engineering
Jiangsu Normal University
Xuzhou, China02.2021
Certificate - Computer Programs
Addis Ababa University
Addis Ababa,Ethiopia02.2019
Certificates - E-Marketing
Addis Ababa University
Addis Ababa,Ethiopia01.2018
Skills
- Excellent Verbal and written communication skills
- Patient discretion
- Excellent customer care
- Administrative support
- Methodical multitasking
- MS Office
- Data entry
- Document control
- Mail handling
- Time management
- Customer service
- Enquiry handling
- Answered inbound calls
- Office inventory management
- Office management
- Calendar management
- Travel coordination
- Knowledge of office equipment
- Knowledge of office management system
- Attention to details
- Expert in Bookingcom & Airbnbcom
Languages
English
Fluent
Arabic
Advanced
Chinese (Mandarin)
Intermediate
References
References available upon request.
Timeline
Holiday Homes Operator Manager
AvalonStay Vacation Homes Rental
04.2024 - Current
Administrative Manager to CFO& CEO
Sama.money Fintech & Intermo Portal
01 2023 - Current
Project Assistant
Daoversal Capital finances and investment company
02 2021 - 12 2022
Administrative management
Awel taha Coffee Import and Export
8 2019 - 12 2020
Bachelor of Science - Software Engineering
Jiangsu Normal University
Certificate - Computer Programs
Addis Ababa University
Certificates - E-Marketing
Addis Ababa University
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