Multilingual and customer-focused professional with experience in call center, front desk, and administrative roles. Skilled in handling high volumes of calls, resolving customer issues, and managing office tasks efficiently. Proficient in Microsoft Office, QuickBooks, and Tally ERP. Fluent in Arabic, English, Tigrinya, and Amharic. Reliable, adaptable, and committed to delivering excellent service. Organised Teller with cash handling experience. Uses superior communication skills to inform customers about bank products and services.
Reception, Call Handling (Switchboard), Front Desk Management, Office Administration, Filing
Courteous, Multilingual (Arabic, English, Tigrinya, Amharic), Microsoft Outlook, Zoom
Microsoft Office (Word, Excel, PowerPoint),
Accounting Software (QuickBooks, Tally ERP)
Adaptable, Reliable, Fast learner, Creative Problem Solver, Handles Challenges with a Smile, Sincere and Honest, Time Management, & Multitasking, Professional Appearance & Confidentiality
Regional Educational Institute - 2025
Dar Alalm Institute - 2025
Leads United Academy - 2025
Alison - Online Learning Platform - 2024
HighQ Training Center - 2022