SEBA SALI RAJAN

• Coordinated the full maternity journey from antenatal care to postnatal follow-up.
• Coordinated antenatal classes and maternity education sessions.

Organized maternity hospital tours covering facilities, delivery processes, and services.

• Managed and promoted maternity delivery packages with clear inclusions and benefits.
• Acted as main point of contact for maternity enquiries appointments, and concerns.
• Coordinated antenatal registration, admission, and delivery planning activities.
• Negotiated contracts with suppliers, securing favourable terms.
• Streamlined team communication by implementing effective coordination strategies.
• Addressed customer complaints and resolved issues.
• Managed databases and information systems, maintaining accurate and accessible records.
• Planned and coordinated events and activities, maintaining seamless and efficient workflow.

• Training Development: Develop and update training materials, including manuals, presentations, and online modules, related to employee conduct and grooming standards.
• Create engaging and interactive training sessions to educate staff on professional behaviour, customer service, and workplace etiquette.
• Training Delivery: Conduct orientation sessions for new hires on the hospital's code of conduct and grooming policies.
• Facilitate ongoing training workshops and refresher courses for current employees.
• Assessment and Evaluation: Assess the effectiveness of training programs through surveys, feedback, and performance metrics.
• Monitor and evaluate employee compliance with conduct and grooming standards.
• Provide feedback and recommendations for improvement to employees and management.
• Support and Guidance: Serve as a resource for employees with questions or concerns about conduct and grooming policies.
• Offer one-on-one coaching and support for employees who need additional guidance.
• Record Keeping: Maintain accurate records of training sessions, attendance, and employee progress.
• Prepare reports on training outcomes and compliance rates for management review.
• Policy Implementation: Collaborate with HR to develop and enforce policies related to professional conduct and grooming.
• Stay updated on industry best practices and legal requirements related to workplace behaviour and appearance.
• Brought about positive change in employee attitudes towards continual professional development.
• Facilitated open discussions during sessions, encouraged active participation from attendees.
• Prepared detailed training materials, ensured ease of understanding for all participants.
• Complied strictly with company policies whilst developing and executing all training initiatives.
• Tailored training modules for improved staff productivity.
• Planned training schedules, prepared materials and booked necessary rooms and facilities.

• Overseeing entire training schedule of the Academy.
• Training students on Customer Service, In flight service and Grooming skills.
• Counselling students and admission conversions.
• Sharing student life-cycle with parents through Parent Teacher Meeting.
• Coordinating with external/freelance trainers for regular sessions.
• Conducting Mock interviews.

• Answer routine travel questions to support confident passenger journeys.
• Manage passenger safety, security, and comfort during every flight segment.
• Coordinate catering, terminal cleaning, and ramp handovers with ground staff.
• Kept detailed records of incidents or issues during flights, ensuring accurate reporting procedures were followed.
• Maintained calm under pressure, successfully handling emergency situations.
• Updated passenger manifest accurately before each departure ensuring correct information is always available on board.
• Liaised effectively with the flight deck crew for smooth operations throughout the journey.
• Resolved customer complaints efficiently, sustaining brand loyalty.
• Coordinated in-flight services to enhance passenger comfort levels.
• Assisted in the training of new cabin crew members, raising team competency levels.
• Administered first aid when necessary, prioritising passenger wellbeing.
• Provided first-rate customer service for an enjoyable flight experience.
• Managed cabin crew to maintain a high standard of service.
• Conducted thorough inspections, ensuring cabin cleanliness and hygiene standards were met.
• Enhanced airline reputation with excellent communication skills in multi-lingual announcements.
• Guided passengers in prompt evacuation during emergency landings.
• Met passengers at entrance, verified tickets and directed individuals to locations.

• Handling entire ground operations for International Airlines - check-in, boarding, arrivals, document checks, enquiry counter and announcements at gates.
• Managed ground operations for Emirates and Singapore Airlines, including check-in and boarding processes.