seba samir arwani SEBA
Dubai,Dubai
Summary
Accomplished professional with extensive expertise in complaint management, customer service, and relationship management. Demonstrates strong product knowledge and proficiency in Microsoft Office, ensuring efficient data entry and adherence to customer care protocols. Proven track record in developing people, handling complaints effectively, and working to KPIs. Experienced in employee onboarding and committed to enhancing customer care protocols.
Overview
6
6
years of professional experience
Work History
Experience manager
EMMATEL COMPANY
SYRI
08.2021 - Current
- Enhanced customer loyalty by implementing unique, personalised experiences.
- Developed creative strategies for improved brand identity and customer engagement.
- Delivered exceptional service standards with staff training and development programmes.
- Streamlined operational procedures to improve efficiency in experience delivery.
- Facilitated seamless integration of online and offline customer touchpoints.
- Established strong rapport with customers through effective communication skills.
- Executed strategic plans to drive revenue growth and profitability.
Teacher
ALBAYAN PRESCHOOL
SYRIA
01.2019 - 11.2020
- Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
- Developed engaging lesson plans by applying knowledge of educational theories and methods.
- Fostered a positive learning environment for student engagement through effective classroom management.
- Boosted students' reading comprehension with creative teaching strategies.
Education
High School Diploma - COMPUTING SCIENCE
WALED HAMDOUN
SYRIA 01/2014 - 06/2017
Skills
- Complaint management
- Customer Service
- Product knowledge
- Relationship Management
- Data Entry
- People development
- Working to KPIs
- Customer care protocol development
- Complaint handling
- Employee onboarding
- Microsoft Office proficiency
Languages
Arabic
Proficient (C2)
English
Advanced (C1)
Timeline
Experience manager
EMMATEL COMPANY
08.2021 - Current
Teacher
ALBAYAN PRESCHOOL
01.2019 - 11.2020
High School Diploma - COMPUTING SCIENCE
WALED HAMDOUN
01/2014 - 06/2017
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