Sebastian Devassy kutty
Dubai
Summary
Dedicated and results-driven Food and Beverage with over 14 years of extensive industry experience. Proven ability to excel in high-pressure environments and deliver exceptional customer service. Skilled in managing all aspects of food and beverage operations, including staff supervision, training, inventory control. Adept at analyzing trends, identifying opportunities for improvement, and implementing effective strategies to maximize business performance. Strong leadership skills combined with a genuine passion for hospitality make me a valuable asset in managing a successful restaurant.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ASSISTANT POOL BAR MANAGER
Marriott Marquis Jewel of the Creek
04.2024 - Current
- Operation in charge for 4 pools
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
FOOD AND BEVERAGE MANAGER
Unison Event Management
05.2023 - 02.2024
- Successfully planned and executed large events
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
SENIOR WAITER
Brass Monkeys Bar
09.2021 - 05.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Mentored new joiners to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
ASSISTANT FOOD AND BEVERAGE MANAGER
The Avanue Regent
03.2021 - 08.2021
ASSISTANT CLUB MANAGER
Mardis Gras Pub and Lounge
06.2018 - 01.2021
- Trained and mentored new employees, facilitating their onboarding and ensuring they understood their roles and responsibilities
- Enhanced member experience by providing exceptional customer service and resolving issues promptly.
- Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
- Managed inventory, including ordering supplies, monitoring stock levels,
FOOD AND BEVERAGE SUPERVISOR
Le Meridian Mina Seyahi
01.2016 - 06.2018
- Supervising and training a team of food and beverage staff, ensuring they maintain a high level of customer service and efficiency
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Keeping up-to-date with industry trends and best practices, and implementing innovative ideas to enhance the food and beverage experience for guests.
BARTENDER
Le Meridian Mina Seyahi
03.2013 - 12.2015
- Strong knowledge of various alcoholic and non-alcoholic beverages, including beer, wine, cocktails, and mixed drinks
- Proficient in preparing and serving beverages to customers according to their preferences and specifications
- Excellent customer service skills, with the ability to interact with customers in a friendly, professional, and efficient manner
BAR Waiter
The Millennium Airport Hotel Dubai
09.2010 - 08.2011
WAITER / CASHIER
The Oceanic Hotel Khorfakkan
04.2007 - 09.2010
Education
Diploma in Hotel management -
C.I.H.M Kerala, India
Skills
- Advance Excel
- MS Office
- Micros
- Pos
- Team Leadership
- Staff Training
- Inventory Management
- Organizational ability
- Bar Management
- Guest Interaction
Certification
- Leadership training, Mina L&D, 2016
- Supervisory Skill Training Program, Mina L&D, 2015
- Basic Fire and Safety level 1, Dubai Civil Defense, 2015
- Nominated for Best Quality Associate, Le Meridian, 2014
- Semi-Finalist in Stella Artois world Draught Master, 2014
- Nominated for Most on Brand Associates, 2012
- Employee of the year, The Oceanic Hotel Sharjah, 2008
Languages
English
Fluent
Hindi
Expert
Malayalam
Expert
Tamil
Expert
Timeline
ASSISTANT POOL BAR MANAGER
Marriott Marquis Jewel of the Creek
04.2024 - Current
FOOD AND BEVERAGE MANAGER
Unison Event Management
05.2023 - 02.2024
SENIOR WAITER
Brass Monkeys Bar
09.2021 - 05.2023
ASSISTANT FOOD AND BEVERAGE MANAGER
The Avanue Regent
03.2021 - 08.2021
ASSISTANT CLUB MANAGER
Mardis Gras Pub and Lounge
06.2018 - 01.2021
FOOD AND BEVERAGE SUPERVISOR
Le Meridian Mina Seyahi
01.2016 - 06.2018
BARTENDER
Le Meridian Mina Seyahi
03.2013 - 12.2015
BAR Waiter
The Millennium Airport Hotel Dubai
09.2010 - 08.2011
WAITER / CASHIER
The Oceanic Hotel Khorfakkan
04.2007 - 09.2010
Diploma in Hotel management -
C.I.H.M Kerala, India
Similar Profiles
Rabih MerhyRabih Merhy
Cluster Director of IT at Marriott Marquis Dubai & Hilton Dubai CreekCluster Director of IT at Marriott Marquis Dubai & Hilton Dubai Creek
Vernon FrancisVernon Francis
Safety and Security Officer at Marriott MarquisSafety and Security Officer at Marriott Marquis
Francisco AriasFrancisco Arias
Housekeeping Manager at MARRIOTT MARQUISHousekeeping Manager at MARRIOTT MARQUIS
MOHAMMED ANASMOHAMMED ANAS
Freelancer at Stefab.comFreelancer at Stefab.com
ERICK SAIMON MMBAGAERICK SAIMON MMBAGA
Ramp Operations Team Leader at Dnata, The Emirates GroupRamp Operations Team Leader at Dnata, The Emirates Group