SEBIN AUGUSTINE

The JW Marriott Marquis Dubai comprises two iconic towers centrally located beside the Dubai Water Canal The 1,608-rooms hotel has a collection of over 15 award-winning restaurants and bars, and over 8,000 sq. of spectacular indoor and outdoor event space

• Encouraged feedback from restaurant customers, using insights to implement positive process changes.
• Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.
• Well- versed in P&L analysis, maintaining staff cost percentage and liaising with kitchen in order to keep food & beverage costs in line with budgets.
• Meet all the flight catering In House guest and fix the menu and prepare the invoice accordingly and arrange the delivery.
• Achieved a score of 94% in the Brand Standard Audit of 2022
• Achieved a score of 93% in the Food Safety Audit of 2022
• Achieved a score of 100% in the Associate engagement survey of 2022 and 95% on 2023
• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
• Make an up selling/incentive plan for the agents
• Managing a team of 108 in All day Dinning and 35 in Room Service.
• Responsible for hiring both all day dinning and IRD.

• Ensured exceptional health and safety standards by closely monitoring restaurant operations.
• Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
• Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
• Boosted sales through targeted product training and upselling strategy.
• Ranked number 14 out of 2, 355 restaurants in Abu Dhabi on Trip Advisor
• Guest Voice score at 75.7% year to date, ranking number 4 in restaurant service quality out of 25 hotels
• Achieved a score of 97.2% for Brand Standard Audit 2018 for restaurant service and an overall score of 95.8%
• Nominated and shortlisted for FACT Dining Awards 2018 for best ‘Mediterranean' and best ‘Friday Brunch'
• Prepare outlet payroll on a monthly basis and liaise with HR for continued processing of correct hours
• Created a training plan template used across all outlet
• Handling monthly payroll for All Day Dining and In Room Dining