Summary
Overview
Work History
Education
Skills
Certification
Software
Interests
Timeline
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Sebri Omer Jemal

Sebri Omer Jemal

Client Success Manager
Dubai

Summary

Focused on increasing revenue and customer satisfaction with a consultative and persistent approach. Profit-minded, polished and professional in all interactions. Resourceful in approaching each situations with a critical eye and devising innovative strategies for maximizing results.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring all the experience I have collected throughout my career.

Lastly, I am a person who always strives to learn more, and better support each role I play in each of this organizations I have worked in, and I hope that I will be doing the same thing in your company as well.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Client Success Manager, & Team Lead

MMCY TECHNOLOGY
Dubai
11.2021 - Current
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Overall work with my internal team to achieve better workflow and processes to guarantee client's satisfaction
  • Have helped achieve satisfaction on over 200 projects in the past year alone

Account Manager

MMCY TECHNOLOGY
Addis Ababa
02.2020 - 11.2021
  • Became the client facing resource to take web requirements and pass it onto our web development team
  • Lead kick-off calls, host multiple calls through out the life cycle of a project
  • Be the client's guide through platforms I support and make sure they have utilized the platform to the fullest
  • With more than 15 client's having increased in the amount of work being sent to our company as a result of the dedication and hard work we have put in

Web Developer

MMCY TECHNOLOGY
Addis Ababa
03.2019 - 01.2020
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript.
  • Applied emerging technologies to update and maintain site applicability.
  • Also have basic understanding of Java, C++, C#, Flutter, Vue JS, Node

Web Developer

Allure Ethiopia
Addis Ababa
01.2018 - 02.2019
  • Mainly focused on building out websites using WordPress
  • Develop multiple websites for the different clients we have
  • Maintain and upgrade current website for the company

Education

Bachelor of Science - Computer Science And Programming

HiLCoE School of Computer Science And Technology
Ethiopia
07.2014 - 06.2020

High School Diploma -

Magic Carpet Primary and Secondary School
Addis Ababa, Ethiopia
09.1997 - 06.2012

Skills

    Troubleshooting

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Certification

Diploma Of Service

Software

HTML

CSS

JavaScript

Cvent

Interests

Traveling

Music

Spending time with family and friends

Timeline

Client Success Manager, & Team Lead

MMCY TECHNOLOGY
11.2021 - Current

Diploma Of Service

05-2020

Account Manager

MMCY TECHNOLOGY
02.2020 - 11.2021

Virtual Events Cvent Certificate

01-2020

Event Management Advanced Cvent Certificate

01-2020

Mobile Event App Cvent Certificate

01-2020

Web Developer

MMCY TECHNOLOGY
03.2019 - 01.2020

Web Developer

Allure Ethiopia
01.2018 - 02.2019

Bachelor of Science - Computer Science And Programming

HiLCoE School of Computer Science And Technology
07.2014 - 06.2020

High School Diploma -

Magic Carpet Primary and Secondary School
09.1997 - 06.2012
Sebri Omer JemalClient Success Manager