SEBUUFU HUDSON
ABU DHABI
Summary
Dedicated professional with expertise in informed decision making and passenger care principles, ensuring safety and comfort in dynamic environments. Proficient in Microsoft Office, with strong cultural awareness and adaptability to time changes. Skilled in conflict resolution and response policing, committed to upholding safety protocols. Aspires to leverage these competencies towards enhancing operational efficiency and passenger satisfaction.
Reliable and adaptable, known for excellent communication and problem-solving skills, paired with strong focus on customer service and teamwork. Proven ability to remain calm and professional in high-pressure situations, ensuring passenger comfort and safety. Dedicated to contributing positively to cabin crew role at Etihad Offering strong foundation in organisational skills, communication, and problem-solving. Knowledgeable about collaborating with teams and managing multiple tasks under pressure. Ready to use and develop these skills in cabin crew role.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Autonomous Rescue Officer(FSO)
we Ride/Tawasul LLC
YAS ISLAND ,ABU DHABI
2024.08 - 2026.03
- Evacuating customers to final destination in case of scenarios like cloud outage.
- Maintain safe conditions of the autonomous car ensuring first aid kits and seatbelts are properly fixed at all times.
- Attend pre deployment briefings for rescue team for customers.
- Assisting passengers with special needs to ensure they are comfortable and safe.
- Communicating with remote using walkie talkie or slack application for instructions.
- Ensure safety compliance and act as key liaison between technical team and operations.
- Greeting customers and attending to them in case of an emergency.
- Ensuring customer safety at all times in case of minor and major collision.
- Collaborated with colleagues for effective teamwork.
CUSTOMER CARE REPRESENTATIVE
MTN COMMUNICATIONS COMPANY,UGANDA
KAMPALA , UGANDA
2019.01 - 2023.12
- Improved operational efficiency by streamlining customer care processes.
- Managed high-volume customer inquiries in a professional manner.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Handled sensitive information confidentially to protect customer privacy rights.
- Maintaining proper cleanliness of the vehicle at all times and making it sure in proper mechanical condition.
- Demonstrated empathy whilst handling challenging customer issues.
- Facilitated seamless communication between management and customers.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Offered detailed advice on product and service benefits.
Education
DIPLOMA IN HOTEL AND RESTAURAN BUSINESS MANAGEMENT - HOSPITALITY
MAKERERE UNIVERSITY(MUBS)
KAMPALA/UGANDA 2014.04 - 2016.05
HIGH SCHOOL DIPLOMA - GEOGRAPHY
MENGO SENIOR SCHOOL
KAMPALA 2008.01 - 2013.01
Skills
- Informed decision making
- Passenger care principles
- Adaptability to time changes
- Safety protocols
- Microsoft Office proficiency
- Cultural awareness
- Conflict Resolution
- Response policing
Languages
English
Fluent
German
Beginner
Luganda
Native
Affiliations
- Travelling
- Voluteering
- Swimming
References
References available upon request.
Timeline
Autonomous Rescue Officer(FSO)
we Ride/Tawasul LLC
2024.08 - 2026.03
CUSTOMER CARE REPRESENTATIVE
MTN COMMUNICATIONS COMPANY,UGANDA
2019.01 - 2023.12
DIPLOMA IN HOTEL AND RESTAURAN BUSINESS MANAGEMENT - HOSPITALITY
MAKERERE UNIVERSITY(MUBS)
2014.04 - 2016.05
HIGH SCHOOL DIPLOMA - GEOGRAPHY
MENGO SENIOR SCHOOL
2008.01 - 2013.01