Seema Chaturvedi
Dubai,United Arab Emirates
Summary
Accomplished learning leader with 19+ years in financial services and digital sectors. Specializes in developing high-performance teams and executing comprehensive training programs. Demonstrated success in crafting learning strategies and onboarding processes for large teams. Focused on aligning training initiatives with business goals to improve employee retention and overall performance.
Overview
18
18
years of professional experience
1
1
Certification
Work history
National Sales Manager (Talent & Performance Focus
MarkAi (Outsourcing Partner – Commercial Bank of D
Dubai, UAE
2023.09 - Current
- Led talent development initiatives for 240+ employees, including 10 Team Leaders, focusing on capability building, leadership development, and performance improvement.
- Designed and delivered structured training programs covering sales capability, customer experience, and compliance (AML & regulatory standards).
- Built and implemented onboarding and induction frameworks, improving new hire productivity and reducing ramp-up time.
- Conducted Training Needs Analysis (TNA) to identify skill gaps and deploy targeted learning interventions.
- Coached and mentored Team Leaders on performance management, feedback delivery, and team development.
- Ensured all training aligned with UAE Central Bank regulations and internal compliance standards.
Sales Manager / Team Leader
MarkAi (Outsourcing Partner – Commercial Bank of D
Dubai, UAE
2022.03 - 2023.08
- Delivered on-the-job coaching and structured training to improve individual and team performance.
- Supported onboarding and development of new employees, ensuring smooth integration and productivity.
- Managed customer escalations, converting them into learning opportunities to improve service quality.
- Recognized for rapid progression into senior leadership roles based on strong team development outcomes
- Led team of 115 and direct team of 43 to achieve KPI targets and successfully complete assigned projects.
Business Head
BankOnUS.com
Dubai, UAE
2020.06 - 2021.01
- Led training and development for a 50-agent call center, transforming it into a high-performance, service-driven unit.
- Designed and implemented process training and behavioural coaching programs to enhance efficiency and customer experience.
- Built a performance-driven culture through structured coaching, feedback, and capability development.
- Ensured alignment between business objectives and team capability building initiatives.
Ad Operations Manager / Campaign Manager
YallaCompare.com
Dubai, UAE
2015.11 - 2019.08
- Managed training and onboarding of team members on digital platforms and campaign execution processes.
- Oversaw campaign delivery and performance optimization using Google Ad Manager across 12 regional websites.
- Coordinated with cross-functional teams to ensure accurate reporting, process alignment, and knowledge sharing.
- Recognized for driving strong performance while maintaining high operational and team standards.
Telesales Executive
First Gulf Bank (FGB)
Dubai, UAE
2007.11 - 2015.05
- Consistently achieved performance targets while maintaining strong customer relationship standards.
- Mentored and supported training of new hires, improving onboarding efficiency and early productivity.
- Built strong foundation in banking products, compliance, and customer engagement practices.
Skills
- Talent Development & Learning: Learning Strategy, Training Needs Analysis, Leadership Coaching, Onboarding & Induction Programs, Performance Improvement
- People & Organizational Development: Employee Engagement, Change Management, Stakeholder Collaboration, Large-Scale Team Development
- Business & Operational Excellence: Data Analysis (MIS), CRM Systems, Compliance Training (AML/KYC), Customer Experience
- Technical: Google Ad Manager (DFP), Microsoft Office Suite
Languages
English
Advanced
Hindi
Proficient (C2)
Accomplishments
- Promoted from Team Leader to National Sales Manager within 18 months.
- Managed and developed a workforce of 240+ employees at a national level.
- Awarded Employee of the Year (YallaCompare) and Best Team Leader of the Year (MarkAi).
- Led large-scale recruitment, onboarding, and training initiatives to build high-performance teams
Certification
- Certification in Human Resource (CHRMP)
- Certification in Digital Media Marketing
- SHRM-SCP – In Progress
Timeline
National Sales Manager (Talent & Performance Focus
MarkAi (Outsourcing Partner – Commercial Bank of D
2023.09 - Current
Sales Manager / Team Leader
MarkAi (Outsourcing Partner – Commercial Bank of D
2022.03 - 2023.08
Business Head
BankOnUS.com
2020.06 - 2021.01
Ad Operations Manager / Campaign Manager
YallaCompare.com
2015.11 - 2019.08
Telesales Executive
First Gulf Bank (FGB)
2007.11 - 2015.05