SEEMA NARAYANAN
Administrator
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Customer Relation Assistant
Saif Belhasa Global Exchange
Hamdan , Abu Dhabi
2022.02 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Executive Assistant
DomainEnroll
Bangalore , Karnataka
2020.04 - 2020.11
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Facilitated training and onboarding for incoming office staff.
- Answered high volume of phone calls and email inquiries.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Created and managed office systems to efficiently deal with documentation.
- Managed and reviewed filing and office systems.
- Handled incoming and outgoing mail, email and faxes.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
Benefit Administrator
Conduent Business Services
Cochi , Kerala
2008.06 - 2017.08
- Reduced benefits expenses by revamping company plans for dental, life and disability.
- Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Collaborated with team members to achieve target results.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Conducted research, gathered information from multiple sources and presented results.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Screened visitors and issued badges to maintain safety and security.
- Scheduled office meetings and client appointments for staff teams.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Edited documents to improve accuracy of language, flow and readability.
Education
BSC - Zoology
SNM College
Mailiankara 1997.06 - 2000.03
PG - DSS Personal Management
Rajagiri College of Social Sciences
Kalamassery 2001.01 - 2002.03
Skills
Customer relations understanding
Timeline
Customer Relation Assistant
Saif Belhasa Global Exchange
2022.02 - Current
Executive Assistant
DomainEnroll
2020.04 - 2020.11
Benefit Administrator
Conduent Business Services
2008.06 - 2017.08
PG - DSS Personal Management
Rajagiri College of Social Sciences
2001.01 - 2002.03
BSC - Zoology
SNM College
1997.06 - 2000.03
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