Seemy Pedrinha Dias
Abu Dhabi,United Arab Emirates
Summary
An exceptional character with passion for success, gained through service over several years in various capacities. My skills and abilities stand out in the competitive and dynamic world .
Overview
10
10
years of professional experience
Work history
customer service representative
- With quick, confident and efficient response to customers' needs
- Putting in the extra effort and ability to work under pressure while keeping in line with the set organization's policies and procedures
Services Coordinator
- And group meeting planner.
Reservations Supervisor
InterContinental Abu Dhabi
10.2022 - Current
- I am responsible to Supervise the operations of the Reservations department during shift handling a Team of 2 reservations agent
- Conduct shift briefings in the reservation manager's absence
- Ensure self and Reservation Team is complying with company grooming and uniform standards
- Ensure self and Reservation Team complies with timekeeping and attendance policies
- GUEST EXPERIENCE
- Usage of Oracle opera ORS/OCIS and ops PMS systems to process reservations by mail, telephone, telex, cable, fax or central reservation systems referral
- Processing reservations from the sales office, other hotel departments, and travel agents
- Knows the type of rooms available as well as their location and layout, the selling status, rates, and benefits of all packages plans, also the credit policy of the hotel and how to code each reservation
- Creates and maintains reservation records by date of arrival and alphabetical listing
- Processing cancellations and modifications and promptly relay this information to the front desk
- Understanding the Hotels' policy on guaranteed reservations and no-shows
- Handling daily correspondence, responds to inquires and makes reservations as needed
- Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees
- Walk around with the client and ensuring that they secure whatever services they need
- Getting information about areas of interest in order to target more clients in particular seasons.
Cluster Reservations and Sales Agent
Hilton Abu Dhabi Yas Island
10.2021 - 10.2022
- Analyzed data to determine availability and rates
- Entered reservations into the property management system both completely and accurately
- Utilized proper selling techniques and strategies to maximize budgeted room occupancy and ancillary revenue goals
- Produced and sent letters of confirmation and other well-written correspondence
- Obtained and transmitted accurate information for each reservation
- Gave detailed information as needed to callers regarding rates, packages and all aspects of the resort
- Sold, made and processed gift certificates
- Be available to work outside normal office hours as and when required.
Cluster Group Reservations Coordinator
Hilton Dubai Al Habtoor City
01.2019 - 03.2020
- Groups Conference and Events
- Keep updated files on all upcoming groups upon receipt of turnover
- Ensure accuracy between the IVVY and OPERA systems (room blocks, rates, cutoff dates)
- Detail each Group profile and/or reservation with Group specific information (rates, room types, contract concessions, etc)
- Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.)
- Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group
- Assign specific accommodations based upon feature and/or location requests
- Provide reservation and pick up reports upon request
- Cross reference Group resumes with system information and ensure accuracy
- Attend Pre-Planning and/or Pre-Conference Meetings with clients and Conference
- Services Coordinator as requested
- Review no shows from previous night and make corrections as needed
- Assist accounting in verifying and correcting group guest's folios
- Ensure all group functions are completed in an accurate and timely fashion
- Communicate effectively communicate with Sales Manager, and Conference
Reservations and Sales Agent
Hilton Abu Dhabi
08.2018 - 02.2019
Reservations Agent
Centro Barsha by Rotana Hotels Dubai
05.2013 - 01.2015
Education
Executive Masters of Business Administration (EMBA) - Information Technology
National Institute of Business Management
2017
B.SC - Hotel Management and Catering
Bharathiar University
2011
HSSC - undefined
Goa Board
2007
Secondary School Certificate - undefined
Goa Board India
2004
Skills
- Customer Service Management
- Team Management
- Leadership
- Decision Making
- Digital Literacy
- Positive attitude
- Adaptability
- Excellent communication skills
- Organizational and Administration skills
Accomplishments
- Awarded Employee of the month at Hilton Abu Dhabi for the month of November 2016
- Topper in IFH mystery calls with an average of 98% year to date
- Complete women in leadership option workshops for confidence, presence and impact, received a
- Certificate of completion from Hilton University - 6th November
Interests
HOBBIES:
, Socializing, listening to music, Travelling and Cooking
Timeline
Reservations Supervisor
InterContinental Abu Dhabi
10.2022 - Current
Cluster Reservations and Sales Agent
Hilton Abu Dhabi Yas Island
10.2021 - 10.2022
Cluster Group Reservations Coordinator
Hilton Dubai Al Habtoor City
01.2019 - 03.2020
Reservations and Sales Agent
Hilton Abu Dhabi
08.2018 - 02.2019
Reservations Agent
Centro Barsha by Rotana Hotels Dubai
05.2013 - 01.2015
customer service representative
Services Coordinator
Executive Masters of Business Administration (EMBA) - Information Technology
National Institute of Business Management
B.SC - Hotel Management and Catering
Bharathiar University
HSSC - undefined
Goa Board
Secondary School Certificate - undefined
Goa Board India
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