Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Achievements
Timeline
Generic
Seeni Ameem

Seeni Ameem

Dubai,UAE

Summary

An experienced professional with 18 years of experience in housekeeping and laundry operations, spanning across renowned hotels, I have been part of pre-opening teams as well, and have helped in developing housekeeping and laundry layout plans and standard operating procedures. Competencies include satisfactory customer service and comprehensive knowledge of various chemicals and equipment used in daily housekeeping and laundry operations

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Manager, Housekeeping (HOD)

Delano
Dubai
01.2024 - Current
  • Cultivated strong relationships with clients to secure repeat business.
  • Facilitated staff training, resulting in better customer service.
  • Enforced safety regulations to reduce workplace accidents.
  • Streamlined communication channels, enhanced internal information flow.
  • Optimised resource allocation for increased profits.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Delivered high-quality products to increase customer satisfaction.
  • Identified growth opportunities through comprehensive market research.

Cluster Manager, Housekeeping and Laundry

• Caesars Bluewater’s Island
Dubai
02.2019 - 12.2023
  • Developed accurate sales forecasts for improved strategic planning.
  • Enforced safety regulations to reduce workplace accidents.
  • Cultivated strong relationships with clients to secure repeat business.
  • Identified growth opportunities through comprehensive market research.
  • Optimised resource allocation for increased profits.

Assistant Executive Housekeeper

• Jumeirah Messilah Beach Hotel & Spa
Kuwait
01.2017 - 01.2019
  • Inspected rooms to confirm quality and attention to detail met brand standards.
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
  • Audited rooms after cleaning to check cleanliness standards.
  • Managed team schedule to deliver cleaning consistent with check-in and departure times.
  • Communicated repair needs to maintenance staff for prompt remedial action.
  • Coached housekeeping staff to effectively plan and deliver on targets.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.

Manager Laundry

Jumeirah Messilah Beach Hotel & Spa
Kuwait
01.2013 - 12.2017
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Streamlined processes to improve and optimise office operations.
  • Represented organisations at seminars, conferences and business events.
  • Created classification systems to manage archives.

Education

Bachelor Degree in Hotel and Tourism -

Yello Belt - Six Sigma
India
08.2003 - 08.2006

Degree in Commerce and Economics -

H R College of Commerce and Economics
India
07.2001 - 07.2003

Skills

- Hotel Transition, Rebranding and Openings

- Event Logistics

- Leadership & Team Management

- Strategic Planning

- Operations Management

- Project Management

- Customer Service and Guest Relations

- Guest Experience Enhancement

- Communication and Interpersonal Skills

- Adaptability & Problem Solving

- Crisis Management

- Brand Compliance & Implementation

- Quality Assurance & Inspection

- Cross-Cultural Competence

- Vendor Negotiation & Management

- Sustainability Practices

- Training & Development Programs

- Feedback Analysis

Languages

English
Fluent
Hindi
Fluent
Tamil
Fluent
Malayalam
Fluent

Affiliations

  • Designer: Footwear & Clothing
  • Reading Books
  • Sports Activities

Achievements

2023 - Manager of the year (Caesers Palace)


2013 - Manager of the year (Jumeirah Messilah Beach)


Timeline

Manager, Housekeeping (HOD)

Delano
01.2024 - Current

Cluster Manager, Housekeeping and Laundry

• Caesars Bluewater’s Island
02.2019 - 12.2023

Assistant Executive Housekeeper

• Jumeirah Messilah Beach Hotel & Spa
01.2017 - 01.2019

Manager Laundry

Jumeirah Messilah Beach Hotel & Spa
01.2013 - 12.2017

Bachelor Degree in Hotel and Tourism -

Yello Belt - Six Sigma
08.2003 - 08.2006

Degree in Commerce and Economics -

H R College of Commerce and Economics
07.2001 - 07.2003

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Seeni Ameem