Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic
Seham Almesmari

Seham Almesmari

Fujairah,United Arab Emirates

Summary

Experienced professional with expertise in hospitality management, customer experience and service excellence, event planning and coordination, and sales and marketing strategies. Demonstrates a proven ability to enhance client satisfaction and drive business growth through innovative solutions and meticulous planning. Committed to delivering exceptional results while fostering long-term relationships and contributing to organisational success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

customer service

ALSHAYA GROUP
Fujairah , United Arab Emirates
10.2023 - 04.2025
  • Developed experse in customer service, effecvely achieving sales targets through strong communicaon and interpersonal skills.
  • Enhanced ability to connect with people, understanding their needs and providing soluons.
  • Strengthened skills in problem-solving and adaptability in a dynamic retail environment.

Education

Bachelor - Business and Tourism Management

HIGHER COLLEGE OF TECHNOLOGY
Fujairah, UAE
09/2018 - 07/2023

Diploma - Strategic Tourism Marketing

Universidade da Coruña
Coruna, Spain
07/2022 - 07/2022

Tour Guide Training Program -

Commerce and Tourism Development Authority
Sharjah, UAE
09/2023 - 01/2024

Skills

    Customer Service

    Communication Skills

    Hospitality Operations

    Event Coordination

    Sales and Marketing

    Teamwork and Collaboration

    Problem-Solving

    Time Management

    Adaptability

    Leadership Skills

Accomplishments

    Member, Pacific Asia Travel Association (PATA)

  • Actively contributed to promoting responsible and sustainable tourism development across the Asia-Pacific region through engagement in tourism initiatives and awareness activities.
  • Student Support Committee Member – Higher Colleges of Technology

  • Played a vital role in facilitating collaboration between the Higher Colleges of Technology and DePaul University to support international students and ensure a smooth academic and cultural transition.

Languages

Arabic
Native
English
Fluent

Certification

  • Earned an official Tour Guide License upon successful completion of a comprehensive and certified training program conducted by the Sharjah Commerce and Tourism Development Authority.

References

References available upon request.

Timeline

customer service

ALSHAYA GROUP
10.2023 - 04.2025

Bachelor - Business and Tourism Management

HIGHER COLLEGE OF TECHNOLOGY
09/2018 - 07/2023

Diploma - Strategic Tourism Marketing

Universidade da Coruña
07/2022 - 07/2022

Tour Guide Training Program -

Commerce and Tourism Development Authority
09/2023 - 01/2024
Seham Almesmari