Seham Al Tobgy
Cairo,Egypt
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
Work history
Customer service manager
A speed Logistics Services
Ajman, U.A.E
07.2023 - 04.2024
- Delivered excellent customer service for enhanced client satisfaction.
- Provided superior customer service for passenger satisfaction.
- Provided excellent customer service during delivery tasks.
- Provided customer service support, improving client satisfaction levels.
Customer Service
Plus Logistics Services
Ajman, U.A.E
08.2021 - 07.2023
- Greeted customers and provided excellent customer service.
- Delivered excellent customer service to enhance brand reputation.
- Delivered excellent customer service to enhance guest satisfaction.
- Implemented proactive customer service strategies, reduced complaints significantly.
Customer Service
Taqdeem Transaction clearance
Ajman, U.A.E
07.2019 - 05.2021
- Managed call queues for efficient customer service.
- Delivered excellent customer service to ensure repeat visits.
- Secured repeat business with excellent customer service skills.
- Provided excellent customer service by addressing queries promptly.
Education
Nursing Institute - Nursing Institute
IGI
EgyptSkills
- Microsoft Office ( Word , Excel , Power Point )
- Social media customer support
- Salesforce understanding
- Influential networking
- E-Commerce platforms proficiency
- Quality Control
- Order processing
- Service orientation
- Performance monitoring
Languages
Arabic
Native language
English
Upper intermediate
Timeline
Customer service manager
A speed Logistics Services
07.2023 - 04.2024
Customer Service
Plus Logistics Services
08.2021 - 07.2023
Customer Service
Taqdeem Transaction clearance
07.2019 - 05.2021
Nursing Institute - Nursing Institute
IGI
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