Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Sehar Shah

Transformational Life Coach
Dubai,UAE

Summary

New but dedicated Life Coach helping clients set goal and learn though individual and group session. Effective with modeling behaviors, developing skills and working with client in all type of settings. I help my clients transition from where they are now towards where they want to be by incorporating a step-by-step overarching plan to achieve their goals.

I believe in enabling my clients to be aware of their reality, authentic self, hopes and aspirations, vision for themselves, their team and their organization. Then, I work with them to set milestones and actions that lead towards their ambitions and goals.

My goal is to provide my clients with sustainable actions that help with their current reality and readily apply them to other aspects of their lives.

I bring a wealth of knowledge from years of experience in key roles in banking to my coaching sessions and I genuinely believe that my work fulfills my vision and purpose.

"And the only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle. As with all matters of the heart, you'll know when you find it." Steve Jobs

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Work History

Transformation Life Coach

Self-Employed
Dubai, UAE
03.2021 - Current
  • Helped weekly goals and planned how to accomplish targets.
  • Assisted the client with life management skills to handle daily living requirements.
  • Promoted useful resources to facilitate coaching goals.
  • Partnered with the client to cultivate trust.
  • Accelerated the client’s progress by providing greater focus and awareness of choice.
  • Supported the client to discover, clarify, and align with what they want to achieve.
  • Elicited client-generated solutions and strategies

Associate Manager Client Due Diligence

Standard Chartered Bank
07.2015 - 01.2021
  • Key Contributions Analyzing client transactions, patterns/flow of funds, obtaining rationale as to the purpose of the payment and relationship between the counterparties to determine access AML and other Financial Crime risk.
  • Worked closely with external consultants/financial crime compliance/sanctions advisory teams to devise an appropriate exit strategies and implement on-going controls to mitigate sanctions/transaction/credit risk during the exit process
  • Ongoing management of financial crime exits mandated by the MLRO; Drive the Retail Financial Crime and training agenda in respect of frontline staff to raise awareness and improve assessment of risk identified pursuant to transaction monitoring alerts
  • Educating staff to ensure understanding and appropriate analysis of transactions in light of documentation and clarification provided by the client; Generation and validation of key MI used for reporting and distribution to key stakeholders and management forums; Explore opportunities to enhance productivity and efficiencies through options like automation, process simplification etc

Associate Manager Client Experience

Standard Chartered Bank.
06.2014 - 06.2015
  • Key Contributions Key contributor to achieve complaint reduction targets by identifying the key complaint trends and their root cause including identification of system and process issues and analysis of supporting data
  • Designed and implemented action plans including liaison with key stakeholders; Ensuring timely complaint closure with high client satisfaction and “right first time” resolution utilizing product knowledge and client communication; Worked within team to support customer care unit’s strategic projects including management of complex case handling were undertaken; Increasing cross functional interaction to better coordinate complaint resolution and improve client experience; Volunteering solutions to ensure continued improvement of complaint management systems and process.

Branch Manager

Standard Chartered Bank
06.2007 - 12.2007
  • Contributions Responsible for all financial & sales management targets for Retail clients across the branch; Managed branch staff with specific oversight of Product Sales and Relationship Managers; Point of escalation for client relationship including financial crime and client due diligence; Implemented cost controls & optimization of allocated budget; Oversaw compliance with all SCB policies and standards in regards to all new and existing client relationships; Upheld achievement of service standards against allocated targets and of response time with zero defects; Monitored and resolved client complaints to achieve client satisfaction.

Customer Relationship Manager

HSBC Pakistan
04.2006 - 05.2007
  • Key Contributions Managed growing portfolio of Retail customers across newly formed bank in Pakistan with a focus on high net worth individuals; Opened and maintained accounts for new and existing customers in compliance with policy and process; Deepening of existing customer relationship through clear explanation of product offering and high levels of customer service; Maintained full compliance with Group and regulatory requirements; Developed MI to track business performance;
  • Sehar Shah
  • RESTRICTED - Page 3 Ensured a strong performance based culture prevailed in the department and managed a small team of staff; Lifted the level of staff morale and enhanced motivation levels; Promoted a strong and professional sales and service culture within the team through leadership and coaching.

Service Quality Manager

Union Bank Limited, Standard Chartered Bank
06.2005 - 03.2006

Customer Relations Manager

Union Bank Limited, Standard Chartered Bank
01.2003 - 01.2005

Education

BSC Degree - Psychology, Sociology & Economics

College of Home Economics

HSSC - undefined

Lahore grammer school

Diploma in Advanced Professional Coaching -

Full Circle Global
United Kingdom
03.2021 - 03.2022

Skills

    Lifestyle coaching

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Transformation Life Coach

Self-Employed
03.2021 - Current

Diploma in Advanced Professional Coaching -

Full Circle Global
03.2021 - 03.2022

Associate Manager Client Due Diligence

Standard Chartered Bank
07.2015 - 01.2021

Associate Manager Client Experience

Standard Chartered Bank.
06.2014 - 06.2015

Branch Manager

Standard Chartered Bank
06.2007 - 12.2007

Customer Relationship Manager

HSBC Pakistan
04.2006 - 05.2007

Service Quality Manager

Union Bank Limited, Standard Chartered Bank
06.2005 - 03.2006

Customer Relations Manager

Union Bank Limited, Standard Chartered Bank
01.2003 - 01.2005

BSC Degree - Psychology, Sociology & Economics

College of Home Economics

HSSC - undefined

Lahore grammer school
Sehar ShahTransformational Life Coach