Sehrish Kamran
Dubai
Summary
Driven professional with a track record of enhancing customer satisfaction and retention at Expediency Technical Services LLC. Skilled in Customer Relationship Management and team collaboration, adept at resolving complex issues, boosting revenue through strategic sales coordination, and fostering strong client relationships. Demonstrated ability to lead cross-functional teams to improve customer service and sales processes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Expediency Technical Services LLC
2017.02 - 2022.01
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Sales Coordinator
Chbib Trading Company
2013.01 - 2016.07
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
MBA - Finance
International Islamic University
Islamabad | Pakistan 06.2012
BBA - Finance
International Islamic University
Islamabad | Pakistan 01.2011
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Relationship Building
- Public Speaking
- Customer Retention
- Shipping coordination
Certification
- Personal Electiveness & Life Leadership
- Role of Personality in Career Success
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
Expediency Technical Services LLC
2017.02 - 2022.01
Sales Coordinator
Chbib Trading Company
2013.01 - 2016.07
MBA - Finance
International Islamic University
BBA - Finance
International Islamic University
- Personal Electiveness & Life Leadership
- Role of Personality in Career Success
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