Summary
Overview
Work history
Education
Skills
Extra-curricular activities
Languages
Accomplishments
Timeline
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Seif Ismail

Seif Ismail

Dubai,UAE

Summary

Organised and dependable Key Account Manager with 6 years of corporate experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals, with great communication skills aiding in building the best partner relationships and inspiring strong collaborations.

Overview

6
6
years of professional experience
14
14
years of post-secondary education

Work history

Key Account Manager

Deliveroo UAE
Dubai, UAE
09.2023 - Current
  • Managing top key portfolios in UAE (Five Guys, SALT, Cravia Group, Sugargram, LDC, Gazebo, REEF, Majid Al Futtaim, Azadea group, Sale Sucre, Ginos & various other restaurants
  • Developed great relationships & bond with all partners through continuous meetings, follow-ups and engagement
  • Handling all operations related requests and issues for all partners
  • Implementing strategic plans through deep dive analysis on operations performance to improve metrics across different sites in UAE to improve site health overall WoW, main focus on rider wait time, AOD, & tablet open hours,
  • Ensuring partners are updated daily/weekly on all performance metrics and highlighting flags through continuous reporting
  • Leading exclusivity and preferred partnership negotiations with all partners
  • Carrying out weekly catch ups with all partners to go through weekly performance, highlights, flags and key watch outs
  • Ensuring key partners participate in value campaigns to drive growth in GMV & OV
  • Developed marketing support plans to improve visibility and conversions for key partners
  • Quarterly detailed business reviews with key partners for alignment on performance, brand health, key learnings and recommendations
  • Working closely with all functions to ensure all deliverables are met with full support to all restaurant requests.

E-commerce key Account Manager

L'Oreal Egypt
Cairo
02.2021 - 08.2023
  • Managing Jumia, Noon & developing E-retailers
  • Built, managed and developed long-term E-commerce relationships in order to achieve targeted sales revenue
  • Develop plan, KPI and goals to achieve for each E-commerce partner
  • Identify new E-commerce trends and opportunities for business growth and implement action plans
  • Prepare and present products proposals to future and current E-commerce partners
  • Handle specific sales events to enhance brands visibility and improve sales performance
  • Analyze and interpret sales reports to identify strengths, weaknesses and business opportunities
  • Drive relationship with partners to ensure smooth execution of annual plans
  • Building full year forecast for 4 different beauty categories
  • Working closely with all functions to ensure smooth operations and implementation of plans (supply chain, customer care, demand planning)
  • Working closely with marketing to ensure proper e-merchandising and consumer experience for all 4 categories (skin, hair, color and makeup)
  • Transforming online e-stores to further enhance online shopping experience and make it easier to browse through full portfolio with consistency that matches brands standards and strategy
  • Drive continuous collaboration with technology teams to ensure continuous improvement
  • Managing all developing e-retailers and online pharmacies, responsible for Loreal's portfolio availability/ visibility/offers & online activations.

Pharmacies Key Account manager- management trainee

L'Oreal Egypt
Cairo
09.2020 - 02.2021
  • Managing Misr, Care and Bloom pharmacies-Transforming top 10 doors in terms of L'Oreal stocks and availability
  • Weekly In-depth analysis on each chain's performance by category by item
  • Providing all chains with educational material and sessions to increase product awareness
  • Developing liquidation plans for slow-moving and discontinued SKUs
  • Seeking operational excellence by keeping close contact with each chain and providing them with data that aids in making orders and achieving targets
  • Tracking and following up closely by creating follow up sheets to help managers track performance for each member on a daily basis to be aligned on role, KPIs and tasks.

Brand Manager- coloration- management trainee

L'Oreal Egypt
Cairo
09.2019 - 09.2020
  • Managing 3 coloration brands (Excellence, Casting and Prodigy) advocacy campaigns, educational material, social media, on-ground campaigns
  • Managing 3 L'Oreal paris coloration brands (Excellence, casting & Prodigy)
  • Building excellence as a strong pillar in the coloration market
  • Developing #color_at_home campaign aiming to increase education on category for all consumers during covid
  • Working closely on brand forecasts across channels (modern trade, pharmacies, traditional trad, online)
  • Advocacy campaigns with influencers for educational and awareness purposes during Covid
  • Transforming brand identity with top notch media campaigns.

Marketing student on project programme- cereals department

Nestle Egypt
09.2018 - 09.2019
  • Worked on the launch process of Cheerios cereal and Fitness bars in Egypt
  • Worked closely with all functions to understand the dynamics of new launch processes
  • Created the Nestle intern handbook aiding & facilitating in the education of each future Nestle intern and giving them a guide on everything they need to know about the company and the work dynamics.
  • Balanced academic graduation year with corporate experience

Marketing intern- Cereals department

Nestle Egypt
Cairo, Egypt
06.2018 - 08.2018
  • Became familiar with the ongoing procedures in various departments
  • Provided assistance in launching 2019 Nestle C.P.W
  • Products
  • Contributed to the launching of new branding elements in Modern and traditional trade for Nestle cereals
  • Conducted research in Modern and traditional trade regarding customer preferences and trends
  • Participated in trade visits to document prices, weight and S.K.U.s of cereals in the market
  • Assisted in creating promotions for Nestle Cereals on Facebook groups (the mommy's club, rahet baly).

D-studios intern: social media account management

01.2017

Education

Mass Communication - Integrated Marketing Communications

British University in Egypt
Cairo
09.2015 - 06.2019

High School Diploma - IGCSE

Continental School of Cairo
Cairo
09.2004 - 05.2015

Skills

  • Relationship building
  • Business results oriented
  • Strategic thinking
  • Proactive, positive and innovative mind set
  • Operations coordination
  • Process oriented
  • Effective communication
  • Prioritising workflows
  • Account management
  • Strong interest in understanding and driving user behavior
  • Client relationship management
  • Demonstrative skills in handling many assignments simultaneously in a fast-paced environment while maintaining attention to detail

Extra-curricular activities

  • Rotaract member (2016-2017)
  • Model United Nations delegate (2017-2018)
  • International Student Leadership Conference participant (2018) in American University in Cairo

Languages

English
Fluent
Arabic
Fluent

Accomplishments

    Awarded #1 research campaign in graduation project

    Awarded Top 10 high achievers in university (2016,2017,2018)

Timeline

Key Account Manager

Deliveroo UAE
09.2023 - Current

E-commerce key Account Manager

L'Oreal Egypt
02.2021 - 08.2023

Pharmacies Key Account manager- management trainee

L'Oreal Egypt
09.2020 - 02.2021

Brand Manager- coloration- management trainee

L'Oreal Egypt
09.2019 - 09.2020

Marketing student on project programme- cereals department

Nestle Egypt
09.2018 - 09.2019

Marketing intern- Cereals department

Nestle Egypt
06.2018 - 08.2018

D-studios intern: social media account management

01.2017

Mass Communication - Integrated Marketing Communications

British University in Egypt
09.2015 - 06.2019

High School Diploma - IGCSE

Continental School of Cairo
09.2004 - 05.2015

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Seif Ismail