Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Seif Mamdouh

Seif Mamdouh

Dubai

Summary

Dynamic professional with a proven track record in customer service and sales, notably at Teleperformance. Excelled in managing high-stress situations and resolving customer issues, enhancing client satisfaction and loyalty. Skilled in using Microsoft programs and effective problem-solving, significantly contributing to operational efficiency and revenue growth.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Teleperformance
12.2022 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Call Center Representative

Mashawy El Halabya Restaurant
11.2023 - 09.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Sales Representative

Retaj Smart System Trading
10.2021 - 08.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Very Good - Faculty of Physical Education, Department of Elder

Alexandria University
05.2024

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Resolving issues
  • Call Center Operations
  • Customer communications
  • Using Microsoft programs

Languages

Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Call Center Representative

Mashawy El Halabya Restaurant
11.2023 - 09.2024

Customer Service Representative

Teleperformance
12.2022 - 10.2023

Sales Representative

Retaj Smart System Trading
10.2021 - 08.2022

Very Good - Faculty of Physical Education, Department of Elder

Alexandria University

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Seif Mamdouh