SEIFELDIN SAKR
ABUDHABI,United Arab Emirates
Summary
Qualified Service Quality with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.
Motivated Service Quality Coach with 9 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.
Overview
23
23
years of professional experience
Work history
Service Quality Coach and MR for API-Q2
NESR
ABUDHABI, UAE
07.2020 - Current
- Create and implement Quality Management System comply with ISO9001:2015 and API-Q2 2nd Ed.
- Trained the organization NESR QMS.
- Good preparation for 10 Coiled tubing Package lead to have good start up with ADNOC operation.
- Create and Implement Inspection test plan for Well Service equipment to comply with international and ADNOC Offshore and onshore requirement.
- Responsible to collect and measure client feedback.
- Lead Auditor for NESR internal Audit.
- Management representative for API-Q2.
- Responsible for Quality KPI and Data analysis.
- Critical Supplier Audit
- Investigate for any quality incident and client complain.
- Success to save up more than 1.5 M AED per year.
Service Quality Coach
NESR
Erbil and Basra, IRAQ
09.2013 - 06.2020
- Updated databases while complying with Legal and others regulations.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
- Build up Integrated Management System comply with ISO9001, ISO45001 and ISO14001 for North Iraq and South Iraq operation.
- Success to Achieved ISO certification from Berieu Virtus for ISO9001, ISO45001 and ISO14001 for North Iraq and South Iraq operation.
- Good start up new project in south IRAQ with ROO to provide Coiled tubing, Cementing and Well testing and TOTAL for North IRAQ to provide Cementing service.
- Update the Integrated Management system with API-Q2 requirement and good achievement to get API-Q2 certification for NESR in South Iraq.
- Create and implement Management system for Equipment Preventive maintenance and Inspection test plan.
- Auditing Critical Supplier.
- 6 years Acting as QHSE Manager for North Iraq operation
Service Leader well service and SQC
Schlumberger
Bahrain, Bahrain
11.2010 - 08.2013
- Enhanced working relationships by participating in team-building activities.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Oversaw daily operations over 1customer accounts with combined annual budget of 20 M $.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Developed team communications and information for meetings.
- Achieved service time and quality targets.
- Developed excellent working knowledge of industry trends and improvements in processes.
Service leader Cementing
Schlumberger
Cairo, Egypt
08.2008 - 10.2010
- Handled customer concerns and escalated major issues to supervisor.
- Troubleshot problems and diagnosed system faults.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Achieved service time and quality targets.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Met schedule using excellent planning and coordination skills.
- Prepared timely and accurate financial reporting and analysis.
- Managed complaints with calm, clear communication and problem-solving.
- Oversaw daily operations over 4 customer accounts (14 Rigs) with combined annual budget of 12 M $.
Field Service Specialist Cementing
Schulmberger
Matrouh, Egypt
06.2003 - 07.2008
- Prepared all type of cement job (conventional unconventional and remindeal jobs), to deliver excellent presentation and quality standards.to the customers.
- Prepared orders to deliver excellent presentation and quality standards.
- Customised customer experiences to build brand loyalty.
Assistant Project Manager
ABB
Cairo, Egypt
09.2000 - 05.2003
- Conducted general administrative duties, including preparing invoices, estimates and purchase orders.
- Used excellent organisation and communication abilities to aid timely project delivery against programme specifications.
- Aided accurate quantification and costing processes to deliver precise, reliable budget reporting and forecasting.
- Completed all tasks as instructed by project managers in a timely, efficient and proactive fashion.
- Completed monthly Cost Value Reconciliation reports, allowing for accurate assessment against agreed project budgets.
- Closely monitored finances on Excel ensuring expenditures stayed well within budgets.
- Managed up to 3 projects at once in high-pressure environments, while maintaining outstanding quality and on-time submission.
Education
Diploma of Higher Education - Electrical Power
2000
NDT Level 1 - Inspection
2022
API-Q2 Practitioner - QMS
2021
Maintenance Management Audit - Maintenance
2019
API-Q2 fundamental - QMS
2018
ISO9001:2015 Lead Auditor - QMS
2018
CEMPRO + - Cementing
2016
Internal Audit ISO9001, ISO14001 & ISO18001 - QHSE
2015
Lead Auditor OHSAS 18001 - HSE
2015
People Management - Management
2014
QHSE Level 2 for Supervisor and LPT Leader - QHSE
2010
People Management Skill - Management
2008
Well Control Drilling - Well Service
2008
SD-T Cementing - Well Service Cementing
2006
Step-1 Cementing Course - Well Service Cementing
2004
Skills
- Service quality reviews
- Quality control
- Quality control analysis
- Quality control management
- Attentive customer service
- Testing and quality assurance
- Product quality assessment
- Coach till operation and cash handling
- Health coaching
- Basic coach maintenance
- System quality tests
- Quality assessing equipment
- Component quality analysis
- Product inspections
- Non-conformance complaint management
- Fault-finding expertise
- Material waste management
- Approval process management
- Quality investigation management
- Compliance management
- Risk assessment
- Procedure development
- Information collection and analysis
- Customer-focused
Additional Information
- 25-3-1979
Languages
Arabic
First Language
English
Upper Intermediate
B2
Italian
Elementary
A2
Timeline
Service Quality Coach and MR for API-Q2 - NESR
07.2020 - Current
Service Quality Coach - NESR
09.2013 - 06.2020
Service Leader well service and SQC - Schlumberger
11.2010 - 08.2013
Service leader Cementing - Schlumberger
08.2008 - 10.2010
Field Service Specialist Cementing - Schulmberger
06.2003 - 07.2008
Assistant Project Manager - ABB
09.2000 - 05.2003
Institute Don Bosco - Diploma of Higher Education, Electrical Power
Velocity - NDT Level 1, Inspection
ARM - API-Q2 Practitioner, QMS
FDB - Maintenance Management Audit , Maintenance
ARAM Solution - API-Q2 fundamental , QMS
Bureau Veritas - ISO9001:2015 Lead Auditor, QMS
Pegasus Vertex - CEMPRO +, Cementing
Bureau Veritas - Internal Audit ISO9001, ISO14001 & ISO18001, QHSE
Bureau Veritas - Lead Auditor OHSAS 18001, HSE
ACE - People Management, Management
Schlumberger - QHSE Level 2 for Supervisor and LPT Leader, QHSE
Schlumberger - People Management Skill, Management
IADC - Well Control Drilling, Well Service
Schlumberger - SD-T Cementing, Well Service Cementing
Schlumberger - Step-1 Cementing Course, Well Service Cementing
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