Summary
Overview
Work History
Education
Skills
Timeline
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Sejad Khan

Dubai

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

14
14
years of professional experience

Work History

Sales Manager ( Travel and Events)

Nextriper Tours And Travel
10.2023 - Current
  • Planned all manner of corporate events, including trade shows, international meetings, corporate retreats, company outings, conferences, and more.
  • Managed all areas of events, from pre-planning, through the event day, and post-event activities.
  • Supervised team of event planners and assistants, while hiring support staff, caterers, and other contract workers as necessary.
  • Organized logistics of event preparation, including location scouting, stage design, venue decor, and program implementation.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.


Travel Manager

Versatile Tourism LLC
08.2015 - 09.2023
  • Coordinated logistics, finances, venue, preparation, planning, and closeout of events.
  • Liaised with and supervised event staff, vendors, food caterers, servers, and other hired hands.
  • Applied budget frugally to ensure no cost overruns and timely payment of support staff.
  • Created promotional materials to increase visibility and attract larger market share.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Helped customers with passport and visa applications.

Senior Travel Consultant

North Tours LLC
01.2013 - 02.2015
  • Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
  • Handled sensitive personal data with discretion.
  • Used company and vendor marketing resources to educate customers and close sales.

Customer Service Supervisor

Indigo Airlines
08.2009 - 12.2012


  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Coordinated individual duties after careful evaluation of each staff's skill level and knowledge.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Education

Bachelor of Science - Mathematics

C.U. Shah Science College
Ahmedabad, India
04.2006

Skills

  • Vendor Management
  • Profitability Optimization
  • Sales Team Training
  • Proposal Development
  • Sales Operation

Timeline

Sales Manager ( Travel and Events)

Nextriper Tours And Travel
10.2023 - Current

Travel Manager

Versatile Tourism LLC
08.2015 - 09.2023

Senior Travel Consultant

North Tours LLC
01.2013 - 02.2015

Customer Service Supervisor

Indigo Airlines
08.2009 - 12.2012

Bachelor of Science - Mathematics

C.U. Shah Science College

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Sejad Khan