SELVAKUMAR C
Al karama,Dubai
Summary
Experienced IT professional with focus on Level 2 support and troubleshooting. Capable of resolving technical issues swiftly through deep knowledge of hardware and software systems. Skilled in providing user support, maintaining system performance, and implementing practical solutions.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work history
Level 2 IT support engineer
BT ADVANCE & OPERATION AND MAINTENANCE
JEDDAH, SAUDI ARABIA
06.2024 - 06.2025
- Delivered IT support for a diverse range of hardware and software issues, managed critical network services, and actively contributed to system maintenance and upgrades.
- Provided comprehensive L1/L2 technical support for desktops, laptops, servers, and applications, ensuring seamless operations.
- Administered Active Directory, managing user accounts, password resets, group policies, and organisational units (OUs) to maintain system security and access control.
- Managed DNS, DHCP, and file services, ensuring reliable network infrastructure to support business operations.
- Supported VMware ESXi & vCenter environments, including virtual machine provisioning, snapshots, monitoring, and basic troubleshooting.
- Monitored system performance and resolved incidents within defined Service Level Agreement (SLA) timelines, minimizing disruptions.
- Collaborated closely with network and security teams during outages and planned changes, contributing expertise to efficient resolutions.
- Developed and maintained Standard Operating Procedures (SOPs), troubleshooting steps, and change activity documentation.
IT support engineer
KRH
AL Ahmadi, KUWAIT
11.2022 - 11.2023
- Provided comprehensive IT support focusing on resolving user issues, maintaining system health, and contributing to infrastructure improvements.
- Delivered L1/L2 support to end users across desktops, laptops, and applications, resolving technical issues efficiently.
- Administered Active Directory, handling user creation, access control, and password resets to maintain user account security.
- Troubleshot Windows Server-related issues effectively, addressing login problems, file access errors, and service disruptions.
- Supported VMware environments, conducting VM health checks, snapshot management, and basic provisioning to ensure optimal performance.
- Executed routine patching, backups, and restore testing, safeguarding data and system integrity.
- Resolved incidents and service requests within stipulated SLA timelines, maintaining high service quality and reliability.
- Coordinated with L3, network, and security teams for escalations and planned changes, contributing to collaborative problem-solving.
- Maintained comprehensive documentation and SOPs for recurring issues, enhancing knowledge sharing and consistency.
- Achievements:
- Consistently resolved 95%+ of tickets within SLA, demonstrating a strong commitment to timely issue resoution.
- Provided support to 300–500 users in a corporate environment, ensuring smooth IT operations.
- Reduced repeat incidents by improving documentation and conducting thorough root cause analysis, enhancing system stability.
- Assisted in server upgrades and VM migrations with zero data loss, ensuring seamless transitions.
- Managed helpdesk requests effectively, reducing downtime experienced by employees.
- Improved system stability for smoother operations by regularly updating company software.
- Enhanced overall network performance by implementing routine checks and updates.
- Installed and configured computer hardware components to enhance system functionality.
- Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
- Supported various operating systems and server technologies.
IT SUPPORT ENGINEER
FOXCONN HON HAI TECHNOLOGY INDIA MEGA DEVELOPMENT PVT
Sunguvarchatram, Kancheepuram, INDIA
09.2021 - 06.2022
- Maintained troubleshooting logs, resolved end-user issues, and ensured the stable operation of hardware, software, and network systems.
- Maintained a comprehensive hardware troubleshooting log to track issues and resolutions, providing valuable data for analysis and improvement.
- Submitted weekly summary reports to management, offering insights into recurring problems and overall system health.
- Identified and resolved end-user break/fix issues related to desktops, printers, scanners, and network connections, ensuring operational continuity.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Utilized ticketing systems effectively to manage and process support actions and requests, ensuring timely responses and resolutions.
- Configured hardware, devices, and software to set up efficient workstations for employees, enhancing productivity.
- Diagnosed and troubleshot hardware, software, and network issues, implementing effective solutions to minimize downtime.
- Installed and configured operating systems and applications, ensuring compatibility and optimal performance.
- Installed, configured, and maintained computer systems and network connections, ensuring stable and reliable infrastructure.
- Developed and implemented preventive maintenance procedures, reducing the likelihood of hardware and software failures.
- Responded to customer inquiries and provided technical assistance over the phone and in-person, ensuring a high level of user satisfaction.
TELEPHONE AND NETWORK TECHNICIAN
SRACO MAINTENANCE COMPANY
YANBU, SAUDI ARABIA
03.2019 - 03.2021
- Maintained network infrastructure, addressed hardware and software issues, and managed security protocols.
- Installed cabling, wireless routers, and telephone systems for robust data communications networks, supporting connectivity for business operations.
- Performed tracing and patching operations for copper networks, maintaining signal integrity and network reliability.
- Installed patches and performed backups, system builds, and image updates, enhancing system performance and ensuring data protection.
- Troubleshot hardware and software to effectively determine and rectify network problems, minimizing downtime.
- Supported local and remote users with effective problem resolution and education, improving user satisfaction.
- Dressed and installed fiber cabling and hardware, upgrading network infrastructure for improved performance.
- Performed necessary maintenance to support enhanced network availability, ensuring seamless operations.
- Diagnosed and resolved hardware, software, and network problems, replacing defective components efficiently.
- Configured and maintained network backup and recovery procedures, protecting critical data assets.
- Ran cabling and installed data drops for new node installations, expanding network capabilities.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts, contributing to proactive management.
- Managed security operations for [30] computers in the business network, related systems, and maintenance protocols, safeguarding company assets.
- Achievements:
- Successfully managed and provided network troubleshooting and problem resolution.
- Successfully Performed tracing and patching operations for copper networks and installation activities.
FIELD SERVICE ENGINEER
BHARTI AIRTEL
CHENNAI, INDIA
09.2015 - 09.2019
- Delivered on-site system installation, maintenance, troubleshooting, and customer service.
- Tested equipment performance and demonstrated operation and servicing of equipment to customers, ensuring proper usage and satisfaction.
- Scheduled service calls based on customer location and urgency, optimizing response times and resource allocation.
- Examined faulty equipment, analysed reports, and interpreted customer complaints to accurately diagnose equipment malfunctions.
- Managed administrative tasks, including maintaining detailed customer service logs and internal service records.
- Performed on-site installation, modification, and maintenance of systems and equipment, adhering to safety standards.
- Checked safety practices and integrity of personal protective equipment (PPE), ensuring a safe working environment.
- Facilitated clear communication between office personnel, subcontractors, and customers, ensuring coordinated and efficient service delivery.
- Recommended design changes, upgrades, and replacements to improve systems performance and customer satisfaction.
- Tested systems, noting issues, and completing preventive maintenance to enhance equipment life and reliability.
OPERATOR IN PRODUCTION LINE
Flextronics India Pvt
Sunguvarchatram, Kancheepuram, INDIA
08.2014 - 08.2015
- Conducted equipment operation, assembly, and quality checks while adhering to safety protocol.
- Maintained a thorough understanding of industry policies and procedures to operate equipment safely and efficiently.
- Assembled products according to daily work orders and specific customer requirements, ensuring quality and accuracy.
- Maintained a clean and organized work area by removing hazards and ensuring compliance with safety standards.
- Performed routine equipment maintenance and basic repairs to minimize downtime and maintain operational efficiency.
- Prepared reports and technical documentation of day-to-day production processes, providing valuable information for analysis and improvement.
- Met production targets and tight deadlines through close collaboration with team members and a dedication to efficient processes.
- Inspected products and machines to maintain high standards of quality and operational efficiency.
- Provided on-the-job training to newly hired workers and fellow team members, contributing to team knowledge and productivity.
Education
Diploma - Electronics and communication Engineering
ARULMIGU KALASALINGAM POLYTECHNIC COLLEGE
KRISHNANKOVILSkills
- Problem-solving
- Communication
- Teamwork
- Adaptability
- Windows Server
- Active Directory
- VMware ESXi
- VCenter
- DNS
- DHCP
- TCP/IP
- Network Troubleshooting
- Patch Management
- Backup & Restore
- Technical Support
- System Administration
- Network Management
- IT Infrastructure Management
- Remote support capabilities
- Service ticket handling
- Operating systems familiarity
Languages
ARABIC
ENGLISH
HINDI
TAMIL
Timeline
Level 2 IT support engineer
BT ADVANCE & OPERATION AND MAINTENANCE
06.2024 - 06.2025
IT support engineer
KRH
11.2022 - 11.2023
IT SUPPORT ENGINEER
FOXCONN HON HAI TECHNOLOGY INDIA MEGA DEVELOPMENT PVT
09.2021 - 06.2022
TELEPHONE AND NETWORK TECHNICIAN
SRACO MAINTENANCE COMPANY
03.2019 - 03.2021
FIELD SERVICE ENGINEER
BHARTI AIRTEL
09.2015 - 09.2019
OPERATOR IN PRODUCTION LINE
Flextronics India Pvt
08.2014 - 08.2015
Diploma - Electronics and communication Engineering
ARULMIGU KALASALINGAM POLYTECHNIC COLLEGE