Semra Celiktepe

• Supervised daily restaurant operations, including opening and closing procedures.
• Assigned tasks, led daily briefings, and motivated the service team to maintain high standards.
• Ensured guest satisfaction by handling complaints professionally and providing personalized service.
• Maintained strict hygiene, safety, and quality standards at all times.
• Supported sales targets through upselling and cross-selling strategies.

• Providing event and dining food concepts at events such as social events, Gala dinners, and corporate events, preparing and serving buffets, festivals etc.
• Managing food presentation and service flow.
• Providing a harmonious and trouble-free experience with the service team in events and special organizations.

• Taking orders, talking with customers, recommending items on the menu, serving food, and keeping accurate tills.
• Handling multiple tables, multi-tasking, and attending to customer's needs in a timely manner.
• Suggesting alcoholic beverages based on guest preferences, describing options like cocktails, wines, beers, and other spirits.
• Monitoring guest alcohol consumption and upselling and suggesting specials.
• Indemnify the total revenue amount, including cash, credit/debit card sales, and any other payment methods (e.g., room deposits, discounts).
• Matching the credit card receipts with the sales totals from the POS system.
• Checking sales data and creating a report for the day's sales.
• Hosting and coordinating special events within the restaurant smoothly.
• Organizing table arrangements, service flow and staff coordination.

• Providing excellent customer service, including greeting guests, explaining menu options, and ensuring a positive experience.
• Taking and serving orders, deal with complaints or problems with a positive attitude.
• Curating high-quality shisha experiences, advising guests on flavor profiles and tobacco blends.
• Implementing a VIP shisha experience, boosting high-end sales.
• Monitoring and maintaining inventory levels for shisha flavors and accessories.

• Developing new business projects.
• Managing SEO-Friendly blog posts.
• Identifying new sales leads, LinkedIn prospecting.
• Promoting events (mainly conferences and summits).
• Identifying new recruitment leads.
• Preparing PowerPoint presentations and sales displays.
• Training personnel and helping team members develop their skills.
• Preparing promotional materials.
• Google Trend Analysis & collecting mentions with premium tools.

• Manage large amounts of incoming phone calls.
• Identify and assess customers' needs to achieve satisfaction.
• Keep records of customer interactions, process customer accounts and file documents and using CRM database in the background.
• Troubleshoot problems and drive resolutions.
• Collect prompt and accurate customer feedback.

[09/11/2017 - 10/10/2020] Industrial Engineering (master's degree)

[03/09/2013 - 24/07/2017] Business Administration (bachelor's degree)