Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Sendeya Alyammahi

Customer Care Advisor
Dubai

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Customer Care Advisor

Emirates NBD BANK
Dubai
10.2017 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Customer Service Representative

Alansari Exchange
Dubai
05.2015 - 10.2017
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School -

Aletqan
Fujairah

Bachelor Of Business Administration -

College
UAE
01.2022 - Current

Skills

Documentation and reporting

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bachelor Of Business Administration -

College
01.2022 - Current

Customer Care Advisor

Emirates NBD BANK
10.2017 - Current

Customer Service Representative

Alansari Exchange
05.2015 - 10.2017

High School -

Aletqan
Sendeya AlyammahiCustomer Care Advisor