Senia Mhaka
Dubai
Summary
Proven leader and adept bar manager at Atlantis, The Palm, with a track record of enhancing customer satisfaction through innovative service strategies and effective team training. Excelled in inventory management and mixology, boosting bar revenue significantly. Skilled in fostering a welcoming atmosphere, ensuring health and safety standards, and driving sales promotions.
Overview
8
8
years of professional experience
Work History
Bar Manager
Atlantis, The Palm
Dubai, United Arab Emirates
09.2022 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
Food and Beverage Assistant
Atlantis, The Palm
Dubai, United Arab Emirates
11.2020 - 09.2022
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Provided comprehensive training to new team members, fostering a collaborative work environment focused on guest satisfaction.
- Demonstrated flexibility by adapting to changing schedules, covering shifts when necessary, and providing seamless support during periods of staff shortages.
- Conducted routine inspections of equipment for cleanliness and maintenance needs; reported any necessary repairs immediately to management.
- Contributed to menu development by providing input on popular dishes and identifying potential areas for improvement or innovation.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Greeted and seated guests to provide friendly and welcoming experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained composure and work quality while under stress.
Room Service Order Taker
Atlantis, The Palm
Dubai, United Arab Emirates
11.2016 - 10.2020
- Upheld strict standards of cleanliness and hygiene while preparing meal trays, complying with all relevant food safety regulations.
- Boosted customer loyalty by providing personalized recommendations based on guests'' preferences and dietary restrictions.
- Collaborated closely with housekeeping staff to coordinate meal deliveries and ensure a seamless guest experience.
- Ensured high-quality dining experiences for guests in their rooms with meticulous attention to detail when setting up meal trays.
- Utilized strong multitasking abilities to efficiently manage multiple incoming calls while simultaneously inputting order details into the system accurately.
- Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
- Contributed to successful hotel events by coordinating large-scale room service orders for various functions and gatherings.
- Kept track of inventory and supplies, notifying management when restocking was required to ensure seamless operation.
- Handled any necessary adjustments or modifications to orders quickly while keeping both kitchen staff and guests informed throughout the process.
- Maintained updated knowledge of menu offerings, including daily specials and seasonal items, ensuring accurate information was provided to guests at all times.
- Assisted in training new Room Service Order Takers, sharing best practices for delivering exceptional customer service.
Education
High School Diploma -
Nkulumane High School
Zimbabwe Bulawayo10.2008
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Inventory Management
- Organizational ability
- Health codes compliance
- Guest Interaction
- Inventory Control
- Safety awareness
- Issue Resolution
- Sales Promotion
- Mixology expertise
- Vendor Management
- Wine and liquor knowledge
- Cost Control
Timeline
Bar Manager
Atlantis, The Palm
09.2022 - Current
Food and Beverage Assistant
Atlantis, The Palm
11.2020 - 09.2022
Room Service Order Taker
Atlantis, The Palm
11.2016 - 10.2020
High School Diploma -
Nkulumane High School