Summary
Overview
Work history
Education
Skills
Languages
Timeline
Volunteer
SENTHIL KUMAR SRINIVASAN

SENTHIL KUMAR SRINIVASAN

DUBAI,UAE

Summary

Seeking an opportunity in Information & Communication Technology Management that can utilize my experience, provide a challenging atmosphere and opportunities for technical growth. Successful experience of more than 12 years in the field of System Integration, System Refinement, Network Security, Team management with sound knowledge in Technical support & Deliver business services. SUMMARY Established track record with 12 years of experience in helping organization to efficiently use their System & networks, oversaw and coordinated technology direction with strategy to process quality improvement. Distinguished student in pursuit of IT Manager position. Quick-learner and enthusiastic in learning dynamics of job. Flourishes independently and in team-setting.

Overview

21
21
years of professional experience

Work history

IT Assistant Manager

Acico Industries
Dubai, UAE
01.2009 - 01.2012
  • Benchmarked, analyzed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems
  • Maintain strict access control and security for all Networks which are delegated inside Local Area Network
  • Negotiated and administered vendor, outsourcer, and consultant contracts and service agreements
  • Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review
  • Kept up to date on industry developments and best practices
  • Administrating Networks, Switches & Firewall.
  • Liaised with third parties to purchase end user equipment as necessary.
  • Tested and administered disaster recovery plans for different systems.
  • Collaborated with project engineers to roll out, manage, or patch software.
  • Directed installation and configuration of computer hardware, operating systems and applications.

IT MANAGER

ACICO GROUP UAE
DUBAI, UAE
03.2020 - Current
  • Managed the implementation, maintenance, and troubleshooting of all hotel IT systems, including property management systems (PMS), point-of-sale (POS) systems, guest Wi-Fi networks, and back-office infrastructure
  • Strategically plan, implement, and oversee all IT operations, infrastructure, and systems for a [5-star] hotel, ensuring seamless guest experiences and efficient internal operations. .
  • Spearhead technology upgrades, including property management systems, point-of-sale systems, and network infrastructure, resulting in enhanced efficiency and reduced downtime .
  • Collaborate with cross-functional teams to align technology initiatives with business goals, optimizing revenue streams and guest satisfaction.
  • Proactively monitor network security, implement data protection measures, and conduct regular audits to maintain compliance with industry standards and regulations.
  • Managing owning companies policies and standards within all group of companies
  • Stay tuned with upcoming technologies, assess their ROI/ feasibility, and propose innovative ways to optimize operating costs, increase efficiency and effectiveness
  • Support the Business and IT counterparts by resolving any reported technical incident or problem as per the predefined SLAs and support procedures
  • Led a comprehensive digital transformation initiative, transitioning the hotel from manual processes to a fully integrated digital ecosystem.
  • Successfully managed vendor relationships, negotiating contracts, and overseeing service level agreements to ensure optimal performance and cost-effectiveness.
  • Manage all aspects of the implementation and operation of information and functional systems for the organization, including software applications, network, phone systems and end-user computers
  • Manage multiple cloud based, hosted systems
  • Formulated and tested a comprehensive disaster recovery plan, ensuring minimal disruption to hotel operations in case of unforeseen events.


IT MANAGER

Voco Hotel (IHG Group)
Dubai
01.2019 - 01.2020
  • Hotel Opening with necessary changes as per IHG standards
  • Devising and establishing IT policies and systems to support the implementation of strategies set by upper management
  • Analyzing the business requirements of all departments to determine their technology needs
  • Purchase efficient and cost effective technological equipment and software
  • Identify the need for upgrades, configurations or new systems and report to upper management
  • Creating a budget for each project as well as managing the financial aspects of the entire IT department such as purchases and ongoing budgeting & reporting to Cluster IT director on required changes
  • Manage all aspects of the implementation and operation of information and functional systems for the organization, including software applications, network, phone systems and end-user computers
  • Manage multiple cloud based, hosted systems
  • Liaised with third parties to purchase end user equipment as necessary.
  • Led infrastructure projects to install and upgrade various systems.
  • Assessed data security and compliance to GDPR regulations.
  • Spearheaded new IT training and development programmes to boost employee retention.
  • Acted as first point of contact for hardware and software troubleshooting queries.
  • Expanded use of VMware technologies, achieving multiple server and desktop virtualisation.
  • Oversaw execution of IT projects from inception to execution.
  • Identified skill gaps and restructured IT team, increasing department capabilities.

IT MANAGER

Nassima Royal Hotel & Hotel Apartments, Acico Group Industries
Dubai, UAE
01.2012 - 01.2018
  • Facilitated server builds and network configurations, including migration to a virtual environment
  • Developed and implemented network security policies
  • Developed workflows and processes for Helpdesk technicians to improve the quality of service to users
  • Accomplishing IT staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
  • Completing projects by coordinating the resources and making action plan with concerned User's & departments
  • Verifying application results by conducting system audits of technologies implemented
  • Maintaining quality service by establishing and enforcing organization standards
  • Updating professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Following the daily, monthly checklist in order to ensure all routine tasks are executed in timely manner
  • Conducting training and continuous follow-up with IT Team in order to maintain the organizations Polices and Standard Operating Procedures
  • Coordinating with vendors and resource engineers to ensure effective completion of all installation of projects
  • Escalating issue's to appropriate department to ensure effective resolution
  • Executed performance reports and submitted to management for review.
  • Led infrastructure projects to install and upgrade various systems.
  • Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
  • Managed team of IT support technicians, developing workflows and processes.
  • Identified and recommended cost-effective technology solutions.
  • Oversaw execution of IT projects from inception to execution.
  • Tested and administered disaster recovery plans for different systems.
  • Implemented network security policies and performed audits, leading to reduction in security breaches.

EDP Manager

V.R.Exports Group of Eastman Exports Ltd
Tirupur, India
01.2003 - 12.2008
  • Plan for capacity, performance and service availability of all servers and storage in line with business needs
  • Work with application/project teams and 3rd party partners to plan, design and implement new IT infrastructure, to meet existing and growing needs of the business
  • Monitor and take action if there are issues
  • Work with vendor in resolving issues, tracking progress to completion
  • Maintain high standards in terms of written materials/documentation, including system level documentation, infrastructure/incident reports and monitoring anomalies
  • Installed and maintaining Clustering industry-standard servers in win2003 For ASP Application Failover
  • Structure Network Design & Radio Frequency RF Wi-Fi for Our Factories Implementation & Maintenance
  • Remote administration and monitoring Windows 2003 Servers, Exchange 2003 Servers, routers, switches for uninterrupted functioning
  • Team Leading & Designing Our Own ASP Based Application For Online Tracking.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Prioritised activities to deliver programmed work within scheduled time and budget.
  • Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
  • Created and implemented best practice policies and processes to aid operational performance.

Education

B.Tech - Computer Science & Engineering

Rajasthan Vidyapeeth University

Bachelor of Computer Application - Comp

Madurai Kamaraj University
India

Diploma - Computer Technology

Suguna Engg College

Microsoft Certified Professional (MCP) Microsoft - undefined

2003

Skills

  • Maintained IT Corporate Standards Compliance
  • Prepare and Review Project Plans and highlight the areas of concern Further, provide remedies to address bottlenecks Develop and continuously share feedbacks / methods to improve processes and deployments on site openings
  • Project Planning, Forecasting and Budgeting
  • Designing, implementing, managing, supporting and enhancing key technologies
  • Responsibilities including strong knowledge of the IT product design lifecycle, delivering leading edge solutions that is consistent to meet complex business requirements also monitor and adjust the performance of existing networks and continually survey the current computer site to determine future network needs and make recommendations for enhancements in the implementation for future servers and networks
  • OPERATIONAL SKILLS
  • Technical Management, Technical Understanding, Analyzing Information, Opening new build hotels , Data Center Management, Developing Budgets, Experience in controlling information technology budget, Coordination, Strategic Planning, Security and Data Protection, Support Services, Quality Management
  • Technical Skills
  • Cisco Switching & Routers, Microsoft server Architecture Active Directory IIS, DNS, Exchange, Office 365, Cloud, FortiGATE, and Cyber roam, Aruba ,Novell Netware, Hyper-V, VM ware Data center, Azure Cloud Technologies
  • Application Skills
  • Microsoft Dynamics Ax 2012 Function level, Microsoft Navision 2015 Technical & Functional POS, Opera PMS, Micros, Citrix, Sun System, Veritas, Acronis backup
  • In depth understanding and troubleshooting of Microsoft Active Directory(windows
  • Citrix
  • Training and development
  • Cloud technologies
  • IT budget and cost control
  • IT security and networking
  • Office 365
  • Cisco systems
  • Documentation and reporting
  • Risk mitigation planning
  • Budget administration
  • Infrastructure development

Languages

English
Fluent

Timeline

IT MANAGER

ACICO GROUP UAE
03.2020 - Current

IT MANAGER

Voco Hotel (IHG Group)
01.2019 - 01.2020

IT MANAGER

Nassima Royal Hotel & Hotel Apartments, Acico Group Industries
01.2012 - 01.2018

IT Assistant Manager

Acico Industries
01.2009 - 01.2012

EDP Manager

V.R.Exports Group of Eastman Exports Ltd
01.2003 - 12.2008

B.Tech - Computer Science & Engineering

Rajasthan Vidyapeeth University

Bachelor of Computer Application - Comp

Madurai Kamaraj University

Diploma - Computer Technology

Suguna Engg College

Microsoft Certified Professional (MCP) Microsoft - undefined

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SENTHIL KUMAR SRINIVASAN