Serah Rajan

• Leadership & Supervision – Inspire and motivate cabin crew to uphold the highest standards of service, teamwork, and professionalism.
• Safety & Compliance – Ensure strict adherence to safety protocols, emergency procedures, and regulatory guidelines.
• Customer Experience Excellence – Address passenger concerns, manage VIP guests, and resolve in-flight issues to enhance customer satisfaction.
• Operational Efficiency – Oversee boarding, in-flight service, and cabin security checks to maintain seamless flight operations.
• Training & Mentorship – Provide on-the-job coaching and professional development support to junior crew members.
• Incident Management – Respond effectively to medical emergencies, technical challenges, and passenger disputes.
• Reporting & Documentation – Maintain accurate flight reports, crew performance evaluations, and incident logs per airline policies.

Handled direct debit refund claims for incorrect or unauthorized transactions, ensuring compliance with banking regulations. Investigated claims, verified transactions, and coordinated with customers, banks, and internal teams to resolve disputes efficiently while maintaining service quality and customer satisfaction.

Provided multilingual support on the service hotline, assisting customers in three languages. Handled inquiries, resolved issues, and ensured a seamless transition while maintaining high service standards and customer satisfaction.

Handled customer inquiries on the service hotline of Sri Lanka's largest telecom service provider, assisting with technical issues and account management queries, ensuring efficient resolutions and a high standard of customer service.