Seraj Alghamdi
Jeaddah
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Shipping industry. Hardworking, disciplined and reliable manager with demonstrated record of success. Successful Customer service with more than 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Hapag-Lloyd
08.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
HR Manager
Khojah Group
06.2016 - 06.2017
Customer Service Assistant Supervisor
United Arab Shipping Company Ltd.
11.2007 - 12.2015
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
HR Manager
Al-Kabli Trading Co Ltd.
04.2004 - 09.2007
Customer Service
Yusuf Bin Ahmed Kanoo
05.1999 - 03.2004
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Education
MBA - 438028656
Al-Imam Muhammed Ibn Saud Islamic University
Jeddah 05.2020
Skills
- [Product or Service] Support
- Documentation Skills
- Returns Policy Understanding
- Register Operations
- Documentation Abilities
- Logistics Management
- Retail Experience
- Complaint Resolution
- Report Preparation
- MS Office Expert
- Customer-Focused
- Staff Training
- Customer Relations
- Relationship Building
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Certification
- CILT- International certificate in Logistics and Transport
- CIILT- International Introductory certificate in Logistics and Transport
- Customer Service Professional, with Hapag-Lloyd commercial Academy.
- Customer Service Empowerment - Hapag-Lloyd web-based
Timeline
Customer Service Coordinator
Hapag-Lloyd
08.2017 - Current
HR Manager
Khojah Group
06.2016 - 06.2017
Customer Service Assistant Supervisor
United Arab Shipping Company Ltd.
11.2007 - 12.2015
HR Manager
Al-Kabli Trading Co Ltd.
04.2004 - 09.2007
Customer Service
Yusuf Bin Ahmed Kanoo
05.1999 - 03.2004
MBA - 438028656
Al-Imam Muhammed Ibn Saud Islamic University
- CILT- International certificate in Logistics and Transport
- CIILT- International Introductory certificate in Logistics and Transport
- Customer Service Professional, with Hapag-Lloyd commercial Academy.
- Customer Service Empowerment - Hapag-Lloyd web-based
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