Serge Kabangu
Bar Manager
DUBAI,UAE
Summary
To be active in a competitive professional environment where I can develop my experience and I can improve my personal skills. I am a dedicated team player who can be relied upon to help your company achieve its goals. Skilled bar management professional able to improve team performance and grow bar sales through top management skills and business acumen.
Overview
9
9
years of professional experience
Work history
Bar manager
AUGUST RESTAURANT at ADDRESS FOUNTAIN VIEW HOTEL
DUBAI, UAE
04.2023 - Current
- At Address Fountain View
- Dubai
- French Mediterranean Cuisine
- Responsible for operating and managing the bar
- Working in close connection with multiple departments, arranging events and purchasing all required beverages and equipment for the operation
- Work closely with bar manager and general manager on new cocktails, bar training and event
- Completed Training with Host Master bar academy Dubai
- Delegating opening and closing tasks
- Greet and build rapport with Guests
- Monitor Establishment's Financial Performance
- Diffuse Customer Complaints
- Reporting Tasks to Restaurant Manager and Operation manager
- Maintain an excellent environment to provide support to training activities and provide technical backup, maintain and enhance better performance for the company
- Responsible for recruiting, training and managing staff
- Responsible for putting together SOP's
- Data capturing and monthly inventory
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Oversaw line cleaning and cellar management.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Identified and addressed underperformance and non-compliance.
- Monitored bar expenses and operations to minimise costs.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Led team to deliver outstanding hospitality operations.
- Planned staffing levels based on evolving service demands.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Organised special events and functions and corporate lunches.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Optimised customer experience by implementing exemplary service standards.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Offered discounts and promotions to encourage purchases.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Led by example in providing customers with attentive, professional restaurant service.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Assistant Bar Manager
AUGUST RESTAURANT at ADDRESS FOUNTAIN VIEW HOTEL
DUBAI, UAE
09.2022 - 03.2023
- Oversaw line cleaning and cellar management.
- Led team to deliver outstanding hospitality operations.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Identified and addressed underperformance and non-compliance.
- Planned staffing levels based on evolving service demands.
- Monitored bar expenses and operations to minimise costs.
- Optimised customer experience by implementing exemplary service standards.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Sourced products locally for improved cost-efficiency and sustainability.
- Planned staff rotas to meet customer demand whilst remaining under budget.
Bar and Restaurant supervisor
Social Distrikt ( LimestoneLab Group.)
DUBAI, UAE
02.2022 - 11.2022
- Then transferred to August Restaurant
- Responsible for operating and managing the bar and floor staff
- Working in close connection with multiple departments, arranging events and purchasing all required beverages and equipment for the operation
- Delegating opening and closing tasks
- Greet and build rapport with Guests
- Monitor Establishment's Financial Performance
- Diffuse Customer Complaints
- Reporting Tasks to Restaurant Manager and Operation manager
- Maintain an excellent environment to provide support to training activities and provide technical backup, maintain and enhance better performance for the company
- Responsible for recruiting, training and managing staff
- Responsible for putting together SOP's
- Data capturing and monthly inventory and costing
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Led team to deliver outstanding hospitality operations.
Bar supervisor
The National by Geoffrey Zacharian, Expo Dubai
DUBAI, UAE
07.2021 - 01.2022
- The National by Geoffrey zakarian (Dubai expo), Delegating opening and closing tasks and reporting to the Bar manager and General Manager
- Greet and build rapport with Guests
- Responsible for operating and managing the bar staff by keeping the high standard
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Maintained bar stocks, replenishing daily as necessary.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Maintained detailed bar inventory, working within company's budgetary guidelines for continued profit growth.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Head Bartender and Bar supervisor
Palm Bay, Beach club Palm Jumeirah
DUBAI, UAE
08.2020 - 06.2021
- Delegating opening and closing tasks and reporting to the Bar manager
- Greet and build rapport with Guests
- Responsible for operating and managing the bar staff by keeping the high standard
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Senior Bartender
Addmind Group
DUBAI, UAE
- Indie & Gaucho DIFC DUBAI
- La Mazcalaria Dubai
- DIFC DUBAI
- White club Dubai MAYDEN HOTEL
- Iris YAS ISLAND ABU DHABI
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Maintained bar stocks, replenishing daily as necessary.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Applied expertise to pour, mix and serve wide variety of drinks in line with customer's expectations.
Senior bartender
Black Tab Dubai. ( Sunset Hospitality Group.)
DUBAI, UAE
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Applied expertise to pour, mix and serve wide variety of drinks in line with customer's expectations.
Bartender
JUMEIRAH GROUP
DUBAI, UAE
- The Madinat Jumeirah Hotel & Resort
- Kalsa beach & pool Jumeirah Al Naseem Hotel
- Maintained bar stocks, replenishing daily as necessary.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Senior bartender
WORK, SOUTH AFRICA
Cape Town, SOUTH AFRICA
01.2015 - 01.2016
- Senior Bartender - CAFÉ CAPRICE Beach Club
- Senior Bartender - THE BANGALOW GLEN Beach Club
- Bartender - SAINT YVES Club lounge
- Bartender - THE DUBLINER Irish Pub
- Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Verified guest ID prior to serving liquor.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
Barista
The TRUTH Roasting LLC
Cape Town, South Africa
- Bartender - THE TRUTH COFFEE BAR & ROASTING
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
Education
HOSPITALITY MANAGEMENT DIPLOMA - Hospitality management
University of Western Cape
Cape TownHYGIENE FOOD SAFETY AND HYGIENE LEVEL1 - Food and beverages
Highfield
DUBAICERTIFIED PERSON IN CHARGE TRAINING (PIC) AT ENSURE ACADEMY UAE. COMPLETED BASIC CIVIL DEFENCE FIRE SAFETY TRAINING (CDFS) AT AL SALAMA. INTERNATIONAL AIR TRANSPORT ASSOCIATION [IATA] - undefined
PASSENGER GROUND SERVICES & AIRPORT
Skills
- SKILLS & EXPERIENCE
- LEARDERSHIP
- GOOD COMMUNICATION
- GOOD CUSTOMER SERVICE
- FAST LEARNER
- CRITICAL THINKER
- TEAM PLAYER
- FLEXIBLE
- Marketing and sales experience
- Safe serving knowledge
- Strong communication
- Inventory control
- Outgoing personality
- Problem solving
- Wine and spirits expertise
- Employee training
- Recipes and menu planning
- Process improvements
- Cost controls
- Performance evaluations
- Kitchen staff coordination
- Recruitment and hiring
- Diverse beverage knowledge
- Cleaning and sanitation procedures
- Project budgeting
- Workflow planning
- Conflict resolution
- Staff supervision
- Decision making
- Project scheduling
- Training
- Produce purchasing
- Safe food handling
- Shift scheduling
Languages
English
Fluent
French
Native
Spanish
Beginner
Swahili
Elementary
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Bar manager
AUGUST RESTAURANT at ADDRESS FOUNTAIN VIEW HOTEL
04.2023 - Current
Assistant Bar Manager
AUGUST RESTAURANT at ADDRESS FOUNTAIN VIEW HOTEL
09.2022 - 03.2023
Bar and Restaurant supervisor
Social Distrikt ( LimestoneLab Group.)
02.2022 - 11.2022
Bar supervisor
The National by Geoffrey Zacharian, Expo Dubai
07.2021 - 01.2022
Head Bartender and Bar supervisor
Palm Bay, Beach club Palm Jumeirah
08.2020 - 06.2021
Senior bartender
WORK, SOUTH AFRICA
01.2015 - 01.2016
Senior Bartender
Addmind Group
Senior bartender
Black Tab Dubai. ( Sunset Hospitality Group.)
Bartender
JUMEIRAH GROUP
Barista
The TRUTH Roasting LLC
HOSPITALITY MANAGEMENT DIPLOMA - Hospitality management
University of Western Cape
HYGIENE FOOD SAFETY AND HYGIENE LEVEL1 - Food and beverages
Highfield
CERTIFIED PERSON IN CHARGE TRAINING (PIC) AT ENSURE ACADEMY UAE. COMPLETED BASIC CIVIL DEFENCE FIRE SAFETY TRAINING (CDFS) AT AL SALAMA. INTERNATIONAL AIR TRANSPORT ASSOCIATION [IATA] - undefined
PASSENGER GROUND SERVICES & AIRPORT
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