Sergei Zhilin

Company : supervision of new products deployment, managing the development of improved product functionality, guidelines, procedures and documentation to enhance end user experience, warranty administration, exhibition activities, professional development of the regional technical team.

• Ensured high level and development of the technical services for thermal equipment in MEA/METCA region, collaborating with:
• Projects: analysis of project requirements, preparation of technical specifications, SOWs, quotations, supervision on all stages from detailed guidance for development teams to final test and handover.
• Clients: expert level site surveys, management of maintenance activities, RCAs, technical support and trainings.
• Partners: Trainings and certification programs, enhancement of technical support process, audits and site surveys.

Managed project supervision department for mitigating project execution risks and ensuring customer satisfaction.

• Directed team of six technical experts in analysing execution of five data centre projects.
• Achieved on-site financial targets by preventing execution errors through team coordination.
• Managed coordination with client, design team and project manager through project lifecycle.

Owned technical development for thermal equipment line of business in Northern Europe.

• Owned coordination between factory and field teams to strengthen technical support processes.
• Developed and delivered training and certification programs for technical team, partners and clients.
• Led site surveys, project analysis, and negotiations to manage customer requirements.
• Improved service alignment with strategic goals by monitoring key performance indicators.

Managed and executed service activities for thermal equipment.

• Management of HVAC team, service sales, spare parts and warranty administration.
• Installation, start-up and commissioning of chillers and precision air conditioners.
• Site surveys, expert level analysis and technical training for partners, technical team and clients.