Serin Sanduni Senevirathne
Fujairah,UAE
Summary
Accomplished professional with extensive experience in cash handling, problem-solving, and team leadership. Proficient in using POS systems such as My Pos, Sukra, HRIS, Arcus, Wipro & Arogya to enhance operational efficiency. Demonstrates expertise in refund issuing and cash management while maintaining friendly customer service and strong client relations. Skilled in Microsoft Excel and data entry with a proven ability to multitask effectively. Committed to leveraging telephone skills and billing experience to drive customer satisfaction and business success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Public relations assistant
Hemas Hospital PVT Ltd
Wattala, Sri lanka
04.2017 - Current
- Liaised with marketing department to synchronise PR activities with promotional strategies.
- Assisted in developing annual PR plan which led to consistent messaging across all channels.
- Produced engaging content for corporate website, resulting in improved SEO rankings.
- Raised the company profile by designing impact corporate events.
- Supported advertising and marketing efforts with illustrative material and creative collateral.
- Created and managed content for social media platforms to enhance brand visibility.
- https://www.youtube.com/watch?v=HLC2h_Oef2I
- Balanced till at end of day, maintaining accurate records.
- Coordinated with team members for smooth shift transitions.
- Handled high volumes of transactions during holiday seasons efficiently.
- Utilised advanced software tools to expedite data entry processes.
- Maintained accurate data entry by diligently inputting information from various sources.
Education
High School Diploma - Commerce
St.Jhon the Baptist College Nagoda
Kandana 08.2013 - 08.2015
Diploma - Computer Application Assistant
M D P Computer Training Institute
Kandana /Sri Lanka 03.2019 - 09.2019
Skills
- Cash handling
- Problem-solving
- Team Leadership
- POS Systems ( My Pos,Sukra,HRIS,Arcus, Wipro & Arogya)
- Refund issuing
- Cash management
- Microsoft Excel
- Billing experience
- Friendly customer service
- Data Entry
- Multitasking ability
- Customer and client relations
- Telephone skills
Affiliations
- Cocking & Reading
Timeline
Diploma - Computer Application Assistant
M D P Computer Training Institute
03.2019 - 09.2019
Public relations assistant
Hemas Hospital PVT Ltd
04.2017 - Current
High School Diploma - Commerce
St.Jhon the Baptist College Nagoda
08.2013 - 08.2015
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