Summary
Work History
Education
Skills
Additional Information
Languages
Timeline
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Serkan Aksoy

Serkan Aksoy

Summary

Dynamic leader with a proven track record at Doors Dubai Mall, excelling in customer service and staff management. Leveraged problem-solving and training skills to enhance team productivity and customer satisfaction, achieving top performer status through exceptional service delivery. Demonstrates a flexible approach and a positive attitude, driving significant improvements in client engagement and operational efficiency.

Work History

Customer Relationship Officer

Doors Dubai Mall
02.2024 - Current
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.

Supervisor

Celebi Ground Handling
  • Experience in overseeing passenger check-in, boarding, and baggage handling operations.
  • Proficiency in resolving passenger issues and complaints effectively.
  • Knowledge of airport security procedures and regulations.
  • Leadership skills in supervising and training staff members.
  • Ability to coordinate with various airport departments to ensure smooth operations.
  • Strong communication skills for interacting with passengers, airline staff, and other stakeholders.
    Any relevant certifications or training in passenger handling and customer service.
  • Achievements or improvements made in previous roles related to passenger service management.

Host

Doors FreeStyle Grill
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Sales Agent

ATU Duty Free
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Head Waiter

Plus Kitchen
  • Execute top-quality customer service, which includes greeting guests courteously, receiving orders and accommodating their needs and requests
  • Welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts or drinks.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Team Leader

Turkish Ground Service
  • Lead and supervise a team of cleaning personnel to ensure efficient and effective completion of tasks within strict time constraints.
  • Assign duties and responsibilities to team members based on their skills and strengths, ensuring optimal utilization of resources and timely completion of aircraft cleaning tasks.
  • Identify and resolve any challenges or issues that may arise during aircraft cleaning operations, demonstrating a proactive and solution-oriented approach to problem-solving.


Production Worker

Oranj Cosmetics Fabric
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Selling products to organization

Education

High School Diploma -

Ozel Asama Aksam Lisesi
Istanbul

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Customer Service
  • Player Positive Attitude
  • Problem-solving
  • Team spirit
  • Flexible

Additional Information

Awarded as 'Employee of the Month' For 2024

Languages

English
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
Russian
Elementary (A2)

Timeline

Customer Relationship Officer

Doors Dubai Mall
02.2024 - Current

Supervisor

Celebi Ground Handling

Host

Doors FreeStyle Grill

Sales Agent

ATU Duty Free

Head Waiter

Plus Kitchen

Team Leader

Turkish Ground Service

Production Worker

Oranj Cosmetics Fabric

High School Diploma -

Ozel Asama Aksam Lisesi

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Serkan Aksoy