Serlina Galo

• Complete ownership of my specific Department.
• Maintain Store communication of all Brand directives including execution of weekly Operational and marketing communication.
• Train and supervise Sales associates within my Department and ensure visual standards are upheld.
• Ensure that every staff are maintaining the “Customer First” mentality every time. (Resolve customer complaints/ satisfaction concern).
• Demonstrate Sales Leadership by setting the example in ” Sell it”,

“Work it”, to all members of the management and selling team, reinforcing the selling culture.

• Directed team to establish fruitful and long-term relationships with customers.
• Support with Sales and Team training with all members of management to develop weekly sales and task schedule for each department to improve LOD effectiveness.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Trained and mentored staff to meet sales objectives and provide stellar customer service.
• Responsible For proper and timely accounting of all cash during their shift
• Secure Company Assets and property and maintain loss prevention and operational standards.

• Monitored shift activity to assist associates and address escalated issues.
• Hit sales targets by providing motivational training, leading by example and incentivising exceptional results.
• Formulated marketing and advertising strategies for continuous business growth.
• Performed inventory checks and stocktake duties to maintain updated data.
• Created seasonal sales plans with varying stock and promotional strategies.
• Led team members in establishing standards of first-class customer service.
• Addressed customer complaints to resolve escalated issues.
• Analysed consumer data to predict future purchasing trends for informed decision-making.
• Monitored stock levels, managing inventories and logistics to maximise sales potential.
• Motivated team members to pursue and maximise sales opportunities, boosting revenue.
• Enforced periodic stock-takes, verifying records against physical goods to resolve errors.