Summary
Overview
Work History
Education
Skills
Timeline
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Serlina Galo

Abu Dhabi

Summary

Looking forward to a challenging opening in an environment and a progressive organization where there are more opportunities for future development and where can broaden my experience with a mutilations workforce. Customer-oriented Assistant Store Manager offering over 20 years of experience in retail operations, sales, and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and flowing through to achieve performance and productivity goals. Takes on changing new roes harnessing interpersonal skis, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

M.H. Ashaya LLC
09.2012 - 03.2022
  • Compete ownership of my specific Department
  • Maintain Store communication of a Brand directives incuding execution of weeky Operationa and marketing communication
  • Train and supervise Saes associates within my Department and ensure visua standards are uphed
  • Ensure that every staff are maintains the "Customer First" mentaity every time
  • Resove customer compaints/ satisfaction concerns)
  • Demonstrate Saes Leadership by setting the exampe in " Seing Skis ", to a members of the management and seing team reinforcing the seing cuture
  • Directed team to estabish fruitfu and ong-term reationships with customers
  • Support with Saes and Team training with a members of management to deveop weeky saes and task schedues for each department to improve LOD effectiveness
  • Managed stock within set minimum and maximum eves to serve customers without over-extending finances
  • Trained and mentored staff to meet saes objectives and provide stear customer service
  • Responsibe For proper and timey accounting of a cash during their shift Secure Company Assets and property and maintain oss prevention and operationa standards
  • Demonstrated company core vaues in management and eadership, working with respect, honesty, integrity, incusion, and safety of others.

Shop Manager

RED TAG Retail Global Fashion And Home Store
05.2006 - 07.2012
  • Monitored shift activity to assist associates and address escalated issues
  • Hit sales target by providing motivational training, leading by example, and incentivizing exceptional results by increasing 7% of the monthly target
  • Formulated marketing and advertising strategies for continuous business growth
  • Performed inventory checks and stock-taking duties to maintain updated data
  • Created seasonal sales pans with varying stock and promotional strategies
  • Led team members in establishing standards of first-cass customer service
  • Addressed customer complaints to resolve escalated issues
  • Analyzed consumer data to predict future purchasing trends for informed decision-making
  • Monitored stock eves, managing inventories and logistics to maximize sales potentia
  • Motivated team members to pursue and maximize sales opportunities, boosting revenue
  • Enforced yearly stock-takes, verifying records against physical goods to resolve errors.

Education

Bacheor of Science in Commerce, Major in Management - Business Administration And Management

Far Eastern University
Manila, Philippines
04.1998

Skills

  • Team-orientated

  • Flexible schedule

  • Data entry

  • Supply ordering

  • Filing experience

  • Employee training

  • Customer service satisfaction

  • Recruiting and interviewing

  • Hiring and training

  • Loss Prevention

  • Customer rapport

  • Inventory purchasing

  • Retail Operations

  • Inventory Control

  • Customer Relations

  • Store Organization

  • Team Building and Leadership

  • Store Opening and Closing

  • Staff Supervision

  • Attention to Detail

  • Store operations

  • Team Management

  • POS systems operations

  • Upselling and Cross Selling

  • Mentoring and Coaching

  • Pricing and Markdowns

Timeline

Assistant Store Manager

M.H. Ashaya LLC
09.2012 - 03.2022

Shop Manager

RED TAG Retail Global Fashion And Home Store
05.2006 - 07.2012

Bacheor of Science in Commerce, Major in Management - Business Administration And Management

Far Eastern University

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Serlina Galo