SETH OSEI KISSI
Dubai,DU
Summary
Proven in enhancing tenant relations and property management at Al Fajer Facilities Management, I excel in facilities management and fostering positive environments. With a knack for lease administration and a commitment to improving satisfaction rates, my background includes streamlining operations and boosting efficiency, demonstrating both hard and soft skills essential for high-level performance.
Overview
11
11
years of professional experience
Work History
Tenant Concierge
Al Fajer Facilities Management
01.2024 - Current
- Maintained accurate records of all tenant interactions, contributing to better decision-making in property management.
- Enhanced tenant satisfaction by addressing concerns promptly and providing efficient solutions.
- Organized regular training sessions for property staff members to ensure continued professional development and adherence to industry best practices.
- Improved rent collection rates with consistent follow-ups and clear communication regarding payment expectations.
- Ensured compliance with housing regulations by keeping up-to-date on relevant laws and adjusting policies accordingly.
- Conducted thorough background checks on prospective tenants to minimize risk of financial losses.
- Streamlined communication between tenants and property management, fostering a positive community environment.
Check-in Agent
MSC Mediterranean Shipping Company
06.2022 - 01.2023
- Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
- Utilized reservation systems effectively, updating passenger information accurately and securely.
- Stayed current on industry trends and technological advancements in reservation systems for continuous improvement in job performance.
- Monitored flight schedules closely, providing timely updates to passengers regarding potential delays or cancellations.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Processed payments securely for excess baggage fees or other charges as required by airline policies.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
Security Concierge
World Security A DP World
01.2021 - 09.2022
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Conducted thorough investigations into reported incidents, documenting findings and implementing corrective actions when necessary.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the property entrance.
- Served as the first point of contact for residents during off-hours, providing assistance and addressing concerns in a timely manner.
- Supported event planning efforts within the community by coordinating logistics related to guest access and parking arrangements.
Storekeeper
Sujini Transport Company
06.2017 - 09.2019
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Ordered goods from various vendors to maintain store merchandise levels.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Maintained high levels of customer service, addressing inquiries and resolving issues promptly.
- Spearheaded continuous improvement initiatives within the storekeeping function, identifying areas for process enhancements or procedural changes.
- Assisted customers by answering questions and suggesting merchandise.
- Kept sales receipts and maintained accounting records.
Assistant Manager
Nasski Printing Press
02.2014 - 11.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in budget preparation, ensuring alignment with financial goals.
Education
High School Diploma -
Christian Heritage Sec/Tec Senior High School
GHANA07-2012
Skills
- Sales experience
- Space planning
- Building maintenance
- Property management
- Facilities management
- Tenant relationship management
- Lease administration
- Tenant relations
- Data entry
- File maintenance and updating
Languages
English
Advanced (C1)
Timeline
Tenant Concierge
Al Fajer Facilities Management
01.2024 - Current
Check-in Agent
MSC Mediterranean Shipping Company
06.2022 - 01.2023
Security Concierge
World Security A DP World
01.2021 - 09.2022
Storekeeper
Sujini Transport Company
06.2017 - 09.2019
Assistant Manager
Nasski Printing Press
02.2014 - 11.2016
High School Diploma -
Christian Heritage Sec/Tec Senior High School
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