SEYED ZUNAID AHAMMED
Al Ain City,Abu Dhabi
Summary
IT professional with expertise in Active Directory, VMware Esxi, and Network Security. Proficient in Office 365 and Windows Server Administration, ensuring effective information systems implementation. Experienced in log management and IT project management, consistently leading teams to meet project deadlines. Committed to enhancing network security strategies to strengthen organizational defense against emerging threats.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
IT assistant manager
Burjeel Royal Hospital Alain, Burjeel Holdings Company UAE
Al Ain City, UAE
01.2020 - 01.2026
- Monitoring and maintaining Workstations, Networks, Servers and Virtualization.
- Upgrading, installing and configuring new hardware and software to meet company objectives.
- Implementing security protocols and procedures to prevent potential threats according to ADHICS standards.
- Monitor Network Security Devices, Firewall, AD & Switches for any security-related issues.
- Providing cybersecurity awareness training for all staffs along with HR training & development leads.
- Vulnerability assessments for all Hardware and Software applications.
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Train all Staffs on usage of SAP HIS.
- Facilitated smooth transition during system upgrades, reducing impact on users.
- Managed a team of junior IT staff, fostering an environment of collaboration and learning.
IT Administrator
Gulf Medical University, Thumbay Group Ajman UAE
Ajman
06.2013 - 12.2019
- Managing Active Directory Domain Services 2016, Print Server, Papercut, WDS, WSUS, SCCM 2012, managing, monitoring and verifying replication on 5 remote site.
- Creation, testing, implementing, and management of group policies according to company IT policy.
- Software deployment, drive mapping, folder redirection through group policy.
- Managing user authentication for SharePoint, Zimbra, ITIL, WIFI and other in-house applications.
- Managing Office365, Managing E-mail accounts through Google G-suite.
- Performing regular backups of all the Applications/Database through veeam/ftp backup
- Managing centralized Kaspersky Endpoint Security Center 10 Antivirus Server, Verifying Updates and scan on server and client machine.
- Managing Trend Micro Apex One/Deep Security Antivirus, Verifying updates and scan on server and client machine.
- Troubleshoot and resolve desktop, laptop, printer, scanner, and telephony related issues when Contacted by clients by providing both on-site and remote support.
- Providing end user support for in-house software (.Net Applications and ERP Applications such as Student Management System, HIMS, and Oracle Applications).
- Setting up network infrastructure such as structured cabling, LAN setup, crimping, punching, tracing, troubleshooting LAN/WAN.
- Preparing BOQ for new IT Projects under Thumbay Group, Leading Team in setting up IT infrastructure such as LAN/WAN, setting up Server and Desktop infrastructure, based on Management requirements.
- Managing centralized WIFI solution in campus.
- Managing and documenting all system, application related software licensing, hardware inventory.
- Responsible for performing purchase requisitions of any required IT Equipment and coordinating with vendors and Suppliers.
- Monthly Planning/Implementation on IT security policies, Disaster recovery policies
- Monitoring Ticketing system through GLPI.
Technical Support Engineer
CMS Mangalore
Mangalore
06.2012 - 05.2013
- Troubleshoot and resolve desktop, laptop, printer, scanner, and telephony related issues when Contacted by clients by providing both on-site and remote support.
- Installation of hardware devices such as printer, scanner & other peripheral devices.
- Troubleshooting and providing end-user support for Banking Applications
- Troubleshooting LAN/WAN
- Setting up Email Clients using Outlook/Open Office
- Managing Microsoft Exchange 2010.
Education
Bachelor of Computer Application - IT
Mangalore University
Mangalore 08.2007 - 05.2010
Skills
- Active Directory and GPO management
- Access control
- Log management
- VMware ESXi administration
- Network security
- Office 365 proficiency
- SAP EMR expertise
- Windows administration
- TrendMicro and McAfee solutions
- Information systems implementation
- Deadline management
- IT project management
- Technical support
- Team leadership
Languages
English
Fluent
Malayalam
Advanced
KANNADA
Advanced
URDU
Fluent
Hindi
Fluent
Accomplishments
- JCI CHAMPION 2021
- JCI CHAMPION 2023
- JCI CHAMPION 2024
- BEST EMPLOYE 2018-19
PROJECTS
Enterprise Active Directory & Infrastructure Implementation – Thumbay Group
- Implemented Active Directory Domain Services (Windows Server 2012) supporting 650+ clients (Windows 7, 8, 8.1 Pro, Windows 10).
- Deployed and managed Print Server, WDS, and WSUS for centralized patching and system deployment.
- Designed and implemented Group Policies (GPOs) aligned with organizational IT policies.
- Led a technical team in the design and implementation of LAN infrastructure with 220+ network points.
- Ensured structured cabling standards and optimal network performance.
- Implemented and managed Kaspersky Security Center 10 and Trend Micro Apex One / Deep Security for enterprise endpoint protection.
- Strengthened organization-wide security posture and malware protection.
- Led the team for LAN infrastructure implementation with 800+ network points.
- Coordinated planning, execution, and validation for hospital-scale networking environment.
- Successfully migrated 5 Active Directory domains from Windows Server 2012 Standard to Server 2016 Datacenter.
- Ensured minimal downtime and maintained data integrity and service continuity.
- Implemented GLPI Open Source Asset Management System to track and manage all IT assets.
- Improved asset visibility, lifecycle management, and reporting accuracy.
- Implemented Abu Dhabi Healthcare Information and Cyber Security (ADHICS) standards.
- Achieved 89% compliance score during certification audit.
Timeline
IT assistant manager
Burjeel Royal Hospital Alain, Burjeel Holdings Company UAE
01.2020 - 01.2026
IT Administrator
Gulf Medical University, Thumbay Group Ajman UAE
06.2013 - 12.2019
Technical Support Engineer
CMS Mangalore
06.2012 - 05.2013
Bachelor of Computer Application - IT
Mangalore University
08.2007 - 05.2010