Seyedali Sirajudeen
Dubai
Summary
Strategic planner and exceptional operational leader with strong background improving performance, productivity, efficiency, and profitability of departmental and organizational operations. Practiced in providing assorted teams with support and resources to succeed.
Overview
11
11
years of professional experience
Work History
Corporate Sales and Operations Manager - B2B Rides
Yango GCC
09.2024 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Client Acquisition & Relationship Management: Engage with corporate clients, understand their transportation needs, and deliver customized ride-hailing solutions that enhance employee productivity and convenience.
- Owner of Healthy Portfolio of Top Corporate in UAE - Handling the sales and Ops for them
- Launching Dubai by building a strong portfolio to driver business for B2B Rides
- Data-Driven Sales Strategies: Utilize market analysis and data insights to identify opportunities, set sales targets, and ensure solutions are both cost-effective and scalable.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Operations Manager
Yango GCC
10.2022 - Current
- Drove WoW/MoM business growth while leading City Operations, Growth strategies and long-term planning
- Owner and Achiever of KPIs - GMV, GMV/Inv
- CAC, Efficiency, Utilization, Growth rate, Quality Rating, Supplier performance, CSAT/DSAT, Active Fleet/partners/suppliers count, Fraud rate etc
- Owner of Operational Efficiency, Productivity and Utilization of resources align with overall support structure and improve product experience
- Led a team of Operational professionals to deliver high-quality efficiency on time and within budget
- Lead many projects and 95% achievement of deadlines
- Owner of Supplier/Vendor/partner performance driven results and KPIs
- Owner of PnL sheet to analyze and conclude efficient decision makings
- Introduced new methods, practices, and systems to reduce turnaround time
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Maintained CSAT at 92% and Utilization rate always more than 90%
- Spearheaded new initiatives that resulted in a 25% increase in Operational Efficiency, optimizing workflows and reducing costs
- Collaborated with cross-functional teams to develop innovative solutions
- Analyzed market trends and competitor activities to create competitive advantages through data driven results
- Reduced operational risks while organizing data to forecast performance trends
Business Operations Manager
Dubai Taxi Corporation - RTA
08.2020 - 09.2022
- Owner of day-to-day operations, including supervision and assignment delegation for team members of more than 18 people
- Monitoring daily KPIs and target tracking to assess business
- Scheduled meetings with team to identify business obstacles, establish SOPs and tailor efficient Operation
- Handled the Performance of more than 5600 fleet by delivering high end results
- Created and implemented strategies for improving operational efficiency and accuracy
- Collaborated cross-functionally to align Operational strategies with overall business objectives, ensuring cohesive messaging across all channels
- Reviewed operations reports to understand numbers and trends
- Developed new business partnerships for enhanced market reach and revenue generation
Operations Lead
CAFU App - DMCC / MENA ENERGY
02.2020 - 07.2020
- Developed and rolled out new policies designed to bolster productivity and reduce overall Operational costs
- Monitored daily and weekly key performance indicators to maintain ontrack status
- Enhanced customer satisfaction ratings by resolving issues efficiently
- Monitoring Operations associates/coordinators performances and KPIs
- Responsible for Quality, Utilization, CSAT, Safety Measures, Product experience feedback
- Mitigated business risks by working closely with staff members and assessing performance
- Performed quality control and monitored production efforts
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
Operations Lead
CAREEM NETWORKS FZ LLC
09.2015 - 01.2020
- Leading, driving, managing core operational metrics and operations team across UAE
- Responsible for core KPI's - CSAT, Reliability, Customer Throughput, Contact Rate, ETA's & ATA's, Quality assurance, Retention, Team Performance, Payments, Fraudulent ratio etc
- Identify, investigate or analyze, optimize and implementing ride-hailing business solutions in region with efficiency
- Developing strategies, monitoring competition activities, tracking daily performance, collaboration with multiple stakeholders and cross functional teams
- Leading Dispatching functions to make sure that all core KPI's are in hand to give best customer experience
Assistant Operations Manager
DUAL SOLUTIONS LLC
10.2014 - 08.2015
- Responsible for Customer satisfaction with complete reliability in delivering the product with efficiency
- Tracking the sales representatives and delivery agents to make sure that items has been delivered on time
- Weekly reports tracking on core KPI's like ETA's, Feedback actions and Support SLA's
- Cross functional with other stakeholders to provide all the information to achieve the target
- Responsible for Team NPS score and individual performances
- Monitored multiple databases to keep track of all company inventory
- Analyses departmental documents for appropriate distribution and filing
Customer Service Manager
Home Fitness Direct India PVT Ltd
08.2013 - 07.2014
- Enhanced customer satisfaction ratings by managing all client inquires through resolution
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Collected customer feedback and delivered reports to leadership to promote correction
- Managed expense controls by overseeing warranty counseling process
- Supervised staff and monitored performance to drive productivity
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
Education
MBA -
Amity University
IndiaMaster of Business Administration - Finance, Operations and IT
AMITY UNIVERSITY
12.2013
Bachelor of Arts - Economics
Mar Ivanios College
12.2011
Skills
- Operational Expert
- Team Player with Leadership skills
- Resource Optimization
- Strong Negotiator
- Data Maniac
- Process improvement strategies
- Relationship building
- Exceptional interpersonal communication
- Project Management
Accomplishments
- Strong Operational Expert who handles 360 degree of business Operations. Being in Dubai for last 11 years with strong business relationship background.
- Operational Efficiency, Cost Reduction and Optimizing expert
- Always achieve average of 15% > WoW growth in GMV/Growth
- Handled overall Utilization and Performance of average 4500+ fleet from starting till now.
- Awarded with Certification 3 times from Dubai Taxi Corporation RTA for Performance and achieving targets
- Careem - 3-4 promotions in last 4.5 years
- Launch Ops team key member of CAFU in Dubai
- Launch Ops head of YANGO in Dubai
- Lead team of average 6-8 members with satisfaction of 90% and above
- Owner of handling more than 80+ Supplier/Vendors/Partners performance with 95% target achievement score and satisfaction
- Successful partnerships /BDM for the brands which I worked and helped operationally to drive growth like Emaar, MAF, Huawei, Coca Cola arena etc. Strong Relationship builder with top brand business entities in Dubai
Languages
English
Hindi
Malayalam
Tamil
Arabic (beginner in talking, expert in reading and writing)
Personal Information
- Date of Birth: 02/07/89
- Nationality: Indian
- Marital Status: Married
- Religion: Muslim
Uaedrivinglicense
Yes
Timeline
Corporate Sales and Operations Manager - B2B Rides
Yango GCC
09.2024 - Current
Operations Manager
Yango GCC
10.2022 - Current
Business Operations Manager
Dubai Taxi Corporation - RTA
08.2020 - 09.2022
Operations Lead
CAFU App - DMCC / MENA ENERGY
02.2020 - 07.2020
Operations Lead
CAREEM NETWORKS FZ LLC
09.2015 - 01.2020
Assistant Operations Manager
DUAL SOLUTIONS LLC
10.2014 - 08.2015
Customer Service Manager
Home Fitness Direct India PVT Ltd
08.2013 - 07.2014
Master of Business Administration - Finance, Operations and IT
AMITY UNIVERSITY
Bachelor of Arts - Economics
Mar Ivanios College
MBA -
Amity University
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