Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Seyed Alireza Goharbar

Seyed Alireza Goharbar

Dubai,UAE

Summary

Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.

Overview

11
11
years of professional experience
8
8
years of post-secondary education

Work history

Manager Director

Laziz Almas Restaurant LLC
Dubai, UAE
10.2022 - Current
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Planned and managed resources and budget to support and deliver objectives.
  • Monitored and evaluated annual business plans in consultation with team members to meet set targets.
  • Analysed sales to identify top-performing products.
  • Identified and drove improvements to optimise return on investment without adding risk or disruption to processes.
  • Supported new business initiatives and projects and contributed to review meetings and change processes.
  • Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
  • Supported business development activities and onboarded new clients to grow revenues.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Upsold catering packages with reasonable prices to acquire more customers.
  • Handled day-to-day scheduling, ordering food and planning events to support catering logistics.
  • Customised appetisers, main courses and desserts for small and large events.
  • Met with clients to outline desired goals and to prepared quotes for overall catering costs.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Organised dining and buffet utilising themes and colours specified by client.
  • Designed catering packages to increase sales and customer experience.
  • Responded to questions, complaints and concerns from guests during events.
  • Recorded ingredients and quantity of catering supplies to maintain accurate inventory.
  • Negotiated contracts and placed orders with vendors for catering events.
  • Hired and trained both permanent and temporary staff members.
  • Hired and managed catering staff to perform best practices and quality standards.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered prompt solutions to maintain customer satisfaction.
  • Offered detailed advice on product and service benefits.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Coached and trained team members to increase productivity and growth.
  • Participated in staff meetings to discuss new developments.
  • Recorded customer communications to maintain proper documentation.
  • Tracked orders and processed refunds for new and existing customers.
  • Liaised with team to develop strategies in improving customer service.
  • Maintained production levels, identified material shortages and monitored inventory to meet order delivery requirements.
  • Enforced high standards of product quality, trade compliance and warehousing for timely delivery.
  • Optimised inventory levels by sourcing competitive suppliers for unique ingredients and periodically updating stock levels.
  • Guided strategic menu and item pricing to maximise sales and revenue.
  • Ensured kitchen staff were equipped with appropriate tools and inventory.
  • Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
  • Obtained fresh ingredients from local farms, maximising kitchen sustainability.
  • Planned promotional menu additions based on seasonal pricing and availability, minimising kitchen spending.
  • Planned popular promotional menu additions based on seasonal pricing and product availability.
  • Incorporated customer feedback in experimentation and creation of new signature dishes.
  • Hired, managed and trained kitchen staff, maintaining competent service teams.
  • Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
  • Monitored linework processes to maintain consistency in quality, quantity and presentation.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Monitored current and past kitchen costs to identify opportunities to reduce purchasing costs and meet budgetary targets.

Manager

Laziz Almas Restaurant
Mashhad, Iran
02.2018 - 01.2023
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Established safe and secure dining environment with strong sanitation standards.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
  • Cultivated positive working and dining environment for up to 200 guests.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Energised and focused Front-of-House (FOH) team to shape and deliver memorable guest experience by maintaining strong presence on restaurant floor.
  • Optimised inventory levels by sourcing competitive suppliers for unique ingredients and periodically updating stock levels.
  • Guided strategic menu and item pricing to maximise sales and revenue.
  • Ensured kitchen staff were equipped with appropriate tools and inventory.
  • Developed and delivered exciting, memorable dishes, increasing repeat business.
  • Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
  • Monitored linework processes to maintain consistency in quality, quantity and presentation.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
  • Obtained fresh ingredients from local farms, maximising kitchen sustainability.
  • Hired, managed and trained kitchen staff, maintaining competent service teams.
  • Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
  • Sanitised equipment and kitchenware to adhere to hygiene and cleanliness protocols.
  • Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
  • Planned staff rotas to meet customer needs whilst remaining under budget.
  • Delivered feedback constructively to enhance staff performance.
  • Reviewed processes and practices regularly to achieve business goals.
  • Took ownership of escalated customer issues and followed through to resolution.
  • Coordinated department workflow to meet objectives and handle competing priorities.
  • Analysed statistics and KPIs to identify potential service improvements.
  • Worked closely with finance team to manage sales revenue reporting and accruals.
  • Collected and verified employee timesheets and reported data to payroll.
  • Reviewed customer agreements to verify current and correct data and supporting documentation.
  • Improved customer service experiences to facilitate organic growth and loyalty.

Manager

GoharPakhsh Distribution Company
Mashhad, Iran
01.2013 - 01.2018
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Maximised branding exposure, customer traffic and sales by developing and executing effective marketing programmes.
  • Directed ongoing market research that targeted key customer demographics and used information to proactively adjust future marketing plans.
  • Created and implemented traditional marketing campaigns.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Advised and guided management teams on decision-making, enabling cost-effective tendering processes.
  • Assessed supplier base and categorised spending based on strategic and operational requirements.
  • Kept appropriate inventory levels by optimising availability against warehouse space.
  • Liaised with customers to provide order updates and confirm delivery dates and requirements.
  • Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
  • Worked with procurement team and suppliers to reduce waste and minimise carbon footprint.
  • Improved sales order processes by identifying opportunities in shipment efficiencies.
  • Optimised vehicle utilisation and cost-effectiveness in line with company targets.
  • Logged and communicated shipment data to suppliers, manufacturing and sales teams.
  • Offered detailed advice on product and service benefits.
  • Offered prompt solutions to maintain customer satisfaction.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Prepared and presented reports, strategies and recommendations for consideration by senior management.
  • Liaised with stakeholders on product change requests and reviews to evaluate impact on planning and schedules.
  • Planned and managed resources and budget to support and deliver objectives.

Education

High School Diploma - Math

Nasr Shandiz
Mashhad
06.2008 - 04.2012

Associate's degree - Information Technology

Azad Mashhad University
Mashhad, Iran
02.2013 - 02.2017

Skills

  • Coaching leadership
  • Workforce development
  • Systems and automation applications
  • Commercial improvement planning
  • Opportunities identification and creation
  • Revenue growth
  • Project budgeting
  • Personnel training and development
  • Effective problem solver
  • Employee management
  • Customer Relationship Management Software (CRM)
  • Sales strategies
  • MS Office expert
  • Customer service
  • Cash handling
  • Excellent time management skills
  • Budgeting and reporting
  • Inventory control
  • Microsoft Outlook, Word and Excel
  • Excel proficiency
  • Business analysis
  • Data mining
  • Forecasting and planning
  • Business process mapping
  • Program installations
  • Operating systems
  • Hardware and software installation
  • Virus protection software
  • IP address management

Languages

English
Advanced
Persian
Fluent
Turkish
Fluent

Timeline

Manager Director

Laziz Almas Restaurant LLC
10.2022 - Current

Manager

Laziz Almas Restaurant
02.2018 - 01.2023

Associate's degree - Information Technology

Azad Mashhad University
02.2013 - 02.2017

Manager

GoharPakhsh Distribution Company
01.2013 - 01.2018

High School Diploma - Math

Nasr Shandiz
06.2008 - 04.2012

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Seyed Alireza Goharbar