Sezal Thapa
Waitress
Dubai,Dubai
Summary
Hardworking waitress with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
3
3
years of professional experience
Work History
Waitress
Compass ADNH | Abu Dhabi National Hotels
02.2024 - Current
- Delivered exceptional guest service, ensuring all guests felt welcomed and attended to promptly.
- Efficiently managed table assignments and seating arrangements to optimize flow and service.
- Took accurate orders, provided detailed menu explanations, and suggested specials to enhance dining experiences.
- Served food and beverages promptly, ensuring adherence to all food safety and quality standards.
- Proactively checked on guests to ensure satisfaction and address any concerns or additional requests.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Managed payment transactions accurately, including cash handling and processing credit card payments.
- Assisted in the setup and cleanup of dining areas for daily service and special events.
- Monitored inventory levels and communicated with management for restocking needs.
- Participated in regular team meetings and training sessions to enhance service skills and team collaboration.
Club Himalaya
Nagarkot, Nepal
12.2021 - 01.2024
- Owned and operated a successful Nepalese roadside café, overseeing all aspects of the business.
- Offered a diverse menu including bakery items, coffee, tea, and traditional Nepalese fast foods.
- Managed daily operations including inventory, staff scheduling, and financial reporting.
- Handled customer transactions, provided exceptional customer service, and built a loyal customer base.
- Waitressed during peak hours, taking and delivering orders efficiently and accurately.
- Maintained high standards of cleanliness and hygiene in the dining area.
- Developed and executed marketing strategies to attract new customers and retain existing ones.
- Trained and supervised staff, ensuring efficient and friendly service.
- Managed food preparation and presentation, ensuring high quality and customer satisfaction.
- Addressed and resolved customer complaints and issues promptly.
- Collaborated with the kitchen staff to ensure smooth and efficient operations.
Education
High School Diploma - Account, Business, and Management
Saint Lawrence School
KathmanduSkills
- Customer Service Excellence
- Multitasking and Time Management
- Food Handling and Safety
- Sales and Upselling Techniques
- Cash Handling and POS Systems
- Inventory Management
- Store Operations Management
- Leadership and Team Collaboration
- Menu Knowledge and Recommendations
- Cleanliness and Organization
Training: Barista, Oasis Training Center, 2020-2021
- Comprehensive training covering coffee origins, bean varieties, roasting, grinding, espresso making, milk steaming, latte art, brewing methods, and flavor profiling.
- Specialized in customer service skills for a café setting, ensuring high-quality guest experiences.
- Emphasized health and safety practices in beverage preparation and service.
- Hands-on practice and certification in making a variety of coffee drinks.
- Managed inventory for coffee supplies, maintaining optimal stock levels.
- Assisted in training new staff and maintaining a clean, safe, and organized coffee bar environment.
Timeline
Waitress
Compass ADNH | Abu Dhabi National Hotels
02.2024 - Current
Club Himalaya
Nagarkot, Nepal
12.2021 - 01.2024
High School Diploma - Account, Business, and Management
Saint Lawrence School
References
Available on Request
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