Shabana Shaikh
Abudhabi
Summary
Experienced with over 4 years in Banking Industry.Hardworking and passionate job seeker with strong organizational skills eager to secure an Office Administration position in a thriving company where the job involves innovative and creative approaches to develop strategies and reach long term career objectives. Capable of working on own initiative and demonstrate the high levels of motivation required to meet the tightest of deadlines. Ability to grasp new ideas and concepts, to develop innovative and creative solutions to problems.
UAE driving license holder.
Overview
6
6
years of professional experience
Work History
Telesales Executive (Contact Center)
Rakbank
Dubai
12.2012 - 09.2013
- Telesales for Credit Card Department
- Generated new sales revenue through effective customer service, sales techniques, and by offering appropriate products and services to clients over phone.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Achieved monthly targets for core products.
- Maintained minimum calls requirements on daily basis.
- Generated cross sell for other asset products
- Collaborated with with credit and card center department to achieve overall approvals.
- Set up appointments with interested customers according to schedule availability.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out daily duties accurately and efficiently.
Relationship Officer (Credit Cards)
Dubai Bank
Sharjah
08.2007 - 03.2009
- Relationship Officer in Sharia 'a compliant Dubai Bank for Covered Card Department (Sharjah)
- Top Performer in Sharjah Sales Team for period of time.
- Got opportunity to handle team as Team Leader for period of time.
- Used effective sales strategies to convince clients to accept proposals, resulting in achieving monthly targets.
- Maintained proper co-ordination between other departments to carry out systematic approvals.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Supported sales team in implementing sales tactics and achieving growth objectives and sales targets.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Sales Executive (Personal Loans)
Sharjah Citibank
Sharjah
12.2005 - 04.2007
- Worked as Sales Executive in Sharjah Citibank Sales Office.
- Generated new sales revenue through effective customer service, sales techniques, and by offering appropriate products and services to clients.
- Assisted clients to open Deposit accounts and credit products like Insurance's, Personal Loans, for new and existing banking clients within established guidelines and in compliance with banking regulations and policies and procedures.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Participated in team-building activities to enhance working relationships.
Branch Sales Executive
Citibank
Sharjah
12.2004 - 04.2005
- Offered Customer service to walk-in customers.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Promoted Insurance's like Personal Accident Insurance's that covers family & child education and other banking products like credit cards and loans.
- Convinced customers for personal loans with existing rate of interest, there after doing all documentation's and approvals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Executive
Cosmetics
Thane
04.2002 - 11.2003
- Worked as Sales Representative for Departmental Stores in Mumbai, dealing in sale of Cosmetics & Perfumes.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Achieved monthly targets.
- Handled daily Cash Transactions.
- Maintained details of sales records and inventories.
Education
Bachelor of Commerce - Accounting And Finance
University of Mumbai
India04.2002
Diploma - Interior Designing
R & G Academy of Interior Designing
Thane India2003
Diploma - Travel & Tourism
Trade Wings Institute
Thane India2002
Skills
- Fast Learner
- Customer Service
- Critical Thinking
- Multitasking and Time Management
- Microsoft Office Suite
- Excellent Attention to Detail
- Computer Proficiency
- Team-Oriented and Cooperative
- Ease with Computers and Technology
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Timeline
Telesales Executive (Contact Center)
Rakbank
12.2012 - 09.2013
Relationship Officer (Credit Cards)
Dubai Bank
08.2007 - 03.2009
Sales Executive (Personal Loans)
Sharjah Citibank
12.2005 - 04.2007
Branch Sales Executive
Citibank
12.2004 - 04.2005
Sales Executive
Cosmetics
04.2002 - 11.2003
Bachelor of Commerce - Accounting And Finance
University of Mumbai
Diploma - Interior Designing
R & G Academy of Interior Designing
Diploma - Travel & Tourism
Trade Wings Institute