Shabana Shaikh
Dubai,UAE
Summary
Experienced professional in guest relations and event coordination with proven leadership and multitasking capabilities. Skilled in problem solving and MS Office, dedicated to driving operational efficiency and team development. Seeks to apply expertise in a role that encourages growth and innovation.
Overview
9
9
years of professional experience
Work history
Head Waitress
Namaste Dubai
Dubai
10.2025 - 07.2026
- Ensured strict compliance with food safety, sanitation, and cleanliness standards at all times.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored service performance and provided constructive feedback to improve team efficiency.
- Implemented and followed fire safety procedures, including emergency response protocols.
Head Waitress
George & Dragon
Dubai
07.2025 - 10.2025
- Led front-of-house operations to deliver seamless service and enhance guest satisfaction.
- Supervised and motivated service staff to maintain brand standards and elevate service quality.
- Managed guest feedback to create exceptional experiences for all patrons.
Head Waitress
OVO, V Hotel
Dubai
04.2025 - 06.2025
- Oversaw daily floor operations, maintaining consistent service excellence.
- Supported staff performance and ensured a smooth dining flow.
- Handled guest concerns professionally to enhance repeat business.
Head Waitress
Tanatan, Ramee dreams hotel
Dubai
11.2022 - 11.2024
- Led a team of servers, ensuring top-tier service in a high-volume luxury lounge.
- Built rapport with regular guests, increasing retention and satisfaction.
- Collaborated with kitchen and bar staff to streamline service delivery.
Head of Operations
Dias Events
Goa
08.2020 - 10.2022
- Managed large-scale event operations, ensuring seamless coordination and flawless execution.
- Directed vendor and client communications to uphold quality and service consistency.
- Enhanced operational flow and guest engagement through improved service protocols.
Head Waitress
Dragonfly Club
Mumbai
08.2018 - 03.2020
- Managed dining area operations, maintaining premium service quality.
- Trained staff on customer service and communication skills.
- Resolved guest concerns promptly, ensuring satisfaction and loyalty.
Guest Relations Executive
ASILO, St. Regis
Mumbai
09.2017 - 06.2019
- Greeted and assisted guests, ensuring smooth seating and reservation management.
- Supported peak-hour operations to maintain guest flow efficiency.
- Delivered personalised guest experiences aligned with brand standards.
Education
Bachelor of Arts - English Literature
Mumbai University
Mumbai, India 1 2013 - 1 2016
Diploma - CNA
Strong Point Institute
Dubai, UAE 1 2024 - 1 2026
Skills
- Guest Relations
- Leadership
- Event Coordination
- Multitasking
- Service Excellence
- Team Training
- Problem Solving
- MS Office
LANGUAGES
English
Hindi
Marathi
Timeline
Head Waitress
Namaste Dubai
10.2025 - 07.2026
Head Waitress
George & Dragon
07.2025 - 10.2025
Head Waitress
OVO, V Hotel
04.2025 - 06.2025
Head Waitress
Tanatan, Ramee dreams hotel
11.2022 - 11.2024
Head of Operations
Dias Events
08.2020 - 10.2022
Head Waitress
Dragonfly Club
08.2018 - 03.2020
Guest Relations Executive
ASILO, St. Regis
09.2017 - 06.2019
Bachelor of Arts - English Literature
Mumbai University
1 2013 - 1 2016
Diploma - CNA
Strong Point Institute
1 2024 - 1 2026